Senior Content Designer, Operations Enablement

Skylight

2h • $150,000 - $185,000 • Remote

About The Position

At Skylight, content designers work on cross-functional teams to strategize and advocate for user-centered content practices, plain language, and inclusivity, all while delivering on business objectives. The work can range from a standalone piece of content, to supporting an end-to-end service journey. Content designers also help design content governance strategies and workflows in a user-centered context.
As a Content Designer, Operations Enablement, you will design and steward the content systems that support Skylight’s internal operations. This role goes beyond documentation: it requires understanding workflows end-to-end, identifying where clarity breaks down, and bringing forward recommendations that improve adoption, reduce operational friction, and support leadership decision-making.

Requirements

• Strong content design, writing, and editing skills focused on clarity, structure, and usability
• Ability to understand complex workflows and translate them into actionable guidance
• Systems thinking — understanding how content supports decisions, workflows, and outcomes
• Strong organization, attention to detail, and high quality standards in complex, evolving systems
• Ability to collaborate across operations, delivery, compliance, and leadership partners
• Portfolio demonstrating operational, product, or service content design work
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• Passionate about creating better public outcomes through great government services
• A mindset and work approach that aligns with our core values

Nice To Haves

• Familiarity with change management, rollout communications, or governance practices
• Experience with tools like Notion, Coda, Airtable, or Google Workspace
• Exposure to service design or operations design practices
• Experience with government contract documentation or proposal support
• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Responsibilities

• Translate operational workflows, policies, and system changes into clear, usable content
• Design and maintain documentation, templates, and guidance across internal systems
• Ensure documentation is organized, searchable, and structured for reuse and AI-enabled workflows
• Support change control by reviewing operational changes for clarity, usability, and experience impact
• Coordinate operational communications for rollouts and updates
• Facilitate walkthroughs, reviews, and working sessions to support alignment and adoption
• Identify recurring clarity, adoption, or usability issues and surface them with proposed recommendations
• Maintain content standards, templates, and governance practices
• Partner with operations and delivery teams to ensure content reflects real-world use
• Contribute to long-term content governance and sustainability

Benefits

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, healthcare FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
• Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year
• Flexible, remote-friendly work environment
• An environment that empowers you to unleash your superpowers for public good

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees