SENIOR CONSUMER SERVICE ANALYST - 42005195 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

State of Florida • Tallahassee, FL

1d

About The Position

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES DIVISION OF CONSUMER SERVICESBUREAU COMMUNICATIONS AND CONSUMER OUTREACH INTERNAL AGENCY OPPORTUNITY--ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OFAGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED. This is a part-time position working the hours of 10:00 a.m. – 2:00 p.m. or 1:00 p.m. – 5:00 p.m.

Requirements

• A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work.
• College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience.
• An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements.
• Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org)
• To be considered for a position with the Florida Department of Agriculture and Consumer Services: All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile). Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile.
• Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.

Responsibilities

• Documents complaint, email, inquiry, license, live chat, Inspection, permit and registration information along with all Associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.
• Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.
• Handling consumer complaints
• Issuing License/Permits
• Issuing Settlement Agreements
• Scheduling Inspections
• Compiling Reports
• Reviewing and Drafting Case Reports
• Scanning
• Answering telephone calls/Responding to live chats
• This position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management.
• Employee may be asked to perform special duties in relation to the Departments Emergency Response obligations.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees