Senior Consultant, Program Management

FiveBy • Seattle, WA

1d

About The Position

FiveBy is a high-end anti-fraud and online security consultancy headquartered in Seattle with operations across the United States. We are a motivated group of specialized professionals united under the mission to provide the programs, services, and expertise our clients need to protect their products and customers. With the ever-increasing frequency of fraud, piracy, and other commercial risk, there has never been a better time to join the fight against online crime.

We are looking for a Senior Consultant in Program Management to join our team! In this role, you will serve as the connective tissue between client stakeholders, fraud investigators, data analysts, and practice leadership — translating fraud strategy into structured workstreams and driving delivery against program milestones. The ideal candidate will bring 8+ years of program or project management experience, a solid understanding of fraud operations or trust & safety, and a proven ability to lead complex, multi-phase client engagements with rigor and precision.

Requirements

• Strong command of program management methodology and its practical application in client delivery settings
• Solid understanding of FiveBy's fraud and trust & safety domain areas, or directly transferable experience
• Demonstrated ability to work with significant independence across complex, multi-stakeholder programs
• Ability to manage a portfolio of high-complexity tasks and deliverables concurrently
• Periodic team, project, or workstream lead responsibilities
• Proactively surfaces opportunities to expand or deepen client engagements through effective communication of FiveBy's capabilities
• Bachelor's degree or higher in Business, Management, Computer Science, Engineering Management, or a related field — OR equivalent professional work experience
• 8+ years of professional experience in program or project management, operations, or a related consulting discipline
• 3+ years of experience in one or more of FiveBy's domain areas (anti-fraud, trust & safety, online security, payments risk, marketplace integrity) or a directly transferable field
• 2+ years in a consulting or client-facing professional services environment
• Proficiency in Agile, Scrum, or other project management methodologies
• Strong written and verbal communication skills; ability to produce clear documentation and client-ready reporting
• Demonstrated ability to manage and align cross-functional stakeholders

Nice To Haves

• Experience managing fraud operations or trust & safety programs for a platform, marketplace, or payments business
• PMP and/or PgMP certification
• Familiarity with fraud typologies (account abuse, promo fraud, synthetic identity, referral abuse, payment fraud), investigation workflows, and fraud analytics or case management platforms
• Experience with data tools and dashboarding (e.g., Mode, Tableau, Power BI) at a program-coordination level

Responsibilities

• Define, plan, and manage workstreams across fraud operations engagements (fraud investigation, pattern analysis, mitigation, and program enablement); translate priorities into actionable tasks with clear owners and timelines
• Facilitate cross-functional working sessions and serve as primary or backup point of contact for client program management stakeholders
• Own program documentation (scoping, timelines, action logs, decision records) and track and communicate risks, dependencies, and blockers through to resolution
• Coordinate deliverable production across FiveBy team members, ensuring quality and on-time delivery
• Author meeting agendas and action item logs; produce monthly program reports and executive-facing updates, including quarterly reporting contributions
• Coordinate across fraud investigation and data analytics teams to surface and document fraud patterns, trends, and heuristics
• Support development of fraud metrics, dashboards, and reporting views in partnership with Sr. Data Analysts
• Document fraud investigation workflows, case triage procedures, escalation frameworks, playbooks, and case closure standards
• Assist in tooling requirements definition and tool recommendations for investigator enablement
• Facilitate translation of fraud findings and mitigation recommendations into structured, client-ready deliverables
• Contribute to fraud program maturity assessments and operationalization planning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees