Senior Consultant, Productivity

West Monroe•Chicago, IL

1d•Hybrid

About The Position

West Monroe is seeking a Senior Consultant to join its Operations Excellence Practice within the Productivity discipline. This role involves partnering with clients to solve complex operational challenges by redesigning how work gets done through process optimization, workforce insights, and technology, including AI, to achieve measurable productivity gains. Unlike traditional process improvement roles, consultants at West Monroe work at the intersection of strategy and execution, translating ambiguous business problems into actionable solutions that drive real financial and operational outcomes. West Monroe is a global business and technology consulting firm focused on creating measurable value for clients by delivering real-world solutions. The firm emphasizes a unique approach to combining business and technology, relying on data to adapt and solve new challenges, and co-creating solutions with clients to turn vision into clear action with lasting impact.

Requirements

4–6 years of experience, ideally within a management consulting environment or in a highly analytical, project-based role
Experience solving problems related to business process optimization, workforce/labor analytics, or operational performance improvement
Demonstrated ability to break down ambiguous problems and develop structured, data-driven solutions
Experience building quantitative models (e.g., cost, capacity, productivity, or ROI analyses)
Exposure to or experience with AI, automation, or advanced analytics applied to business processes (e.g., workflow automation, decision support tools, GenAI use cases)
Strong communication skills with the ability to clearly present insights to both technical and non-technical stakeholders
Proven ability to work in a client-facing, fast-paced consulting environment
Bachelor’s degree in a relevant field (e.g., business, engineering, operations, analytics)
Ability to travel (~50%)
Eligibility to work in the United States without sponsorship

Nice To Haves

Prior experience at a consulting firm
Experience with Lean, Six Sigma, or similar methodologies (applied in a business context)
Experience contributing to proposals, workplans, or client presentations

Responsibilities

Solve complex operational problems in a client-facing environment
Structure and lead analyses of current-state operations to identify inefficiencies across processes, workforce utilization, and performance management systems
Translate business challenges into data-driven insights and actionable recommendations
Work directly with client stakeholders to align on priorities, trade-offs, and implementation plans
Redesign business processes to improve throughput, reduce cost, and enhance quality
Analyze labor models, workforce productivity, and capacity to identify optimization opportunities
Develop quantified value cases (e.g., cost savings, cycle time reduction, capacity unlock) to support recommendations
Identify and prioritize opportunities to embed AI and automation into workflows
Design future-state processes that incorporate AI augmentation, decision support, and workflow automation
Partner with technical teams to translate business requirements into scalable solutions
Support end-to-end project delivery, from diagnostic through execution
Build tools, models, and dashboards (often in Excel or similar platforms) to track performance and outcomes
Help drive adoption by working closely with client teams during implementation
Mentor junior team members and contribute to a high-performing team environment
Support business development through research, proposal development, and client presentations
Build relationships with clients and within the broader West Monroe network