Senior Consultant, Productivity

West Monroe•New York, NY

4h•Onsite

About The Position

West Monroe is seeking a Senior Consultant to join their Operations Excellence Practice within the Productivity discipline. This role involves partnering with clients to solve complex operational challenges by redesigning how work gets done, combining process optimization, workforce insights, and technology (including AI) to unlock measurable productivity gains. Unlike traditional process improvement roles, consultants work at the intersection of strategy and execution, translating ambiguous business problems into actionable solutions that drive real financial and operational outcomes. West Monroe is a global business and technology consulting firm passionate about creating measurable value for their clients, delivering real-world solutions. They are fluent in both business and technology, understanding that technology alone is not the answer, but how it is applied is. They rely on data to constantly adapt and solve new challenges, aiming for actions that work today with outcomes that generate value for years to come. At West Monroe, they focus on getting to results faster and preparing people for what’s next, emphasizing personal engagement and co-creation with clients.

Requirements

4–6 years of experience, ideally within a management consulting environment or in a highly analytical, project-based role
Experience solving problems related to business process optimization, workforce/labor analytics, or operational performance improvement
Demonstrated ability to break down ambiguous problems and develop structured, data-driven solutions
Experience building quantitative models (e.g., cost, capacity, productivity, or ROI analyses)
Exposure to or experience with AI, automation, or advanced analytics applied to business processes (e.g., workflow automation, decision support tools, GenAI use cases)
Strong communication skills with the ability to clearly present insights to both technical and non-technical stakeholders
Proven ability to work in a client-facing, fast-paced consulting environment
Bachelor’s degree in a relevant field (e.g., business, engineering, operations, analytics)
Ability to travel (~50%)
Eligibility to work in the United States without sponsorship

Nice To Haves

Prior experience at a consulting firm
Experience with Lean, Six Sigma, or similar methodologies (applied in a business context)
Experience contributing to proposals, workplans, or client presentations

Responsibilities

Solve complex operational problems in a client-facing environment
Structure and lead analyses of current-state operations to identify inefficiencies across processes, workforce utilization, and performance management systems
Translate business challenges into data-driven insights and actionable recommendations
Work directly with client stakeholders to align on priorities, trade-offs, and implementation plans
Drive process and workforce optimization initiatives
Redesign business processes to improve throughput, reduce cost, and enhance quality
Analyze labor models, workforce productivity, and capacity to identify optimization opportunities
Develop quantified value cases (e.g., cost savings, cycle time reduction, capacity unlock) to support recommendations
Enable AI and technology-driven productivity improvements
Identify and prioritize opportunities to embed AI and automation into workflows
Design future-state processes that incorporate AI augmentation, decision support, and workflow automation
Partner with technical teams to translate business requirements into scalable solutions
Deliver results and support implementation
Support end-to-end project delivery, from diagnostic through execution
Build tools, models, and dashboards (often in Excel or similar platforms) to track performance and outcomes
Help drive adoption by working closely with client teams during implementation
Contribute to team and client growth
Mentor junior team members and contribute to a high-performing team environment
Support business development through research, proposal development, and client presentations
Build relationships with clients and within the broader West Monroe network