Senior Consultant - Life Sciences Commercial Strategy & Customer Transformation

Capgemini•New York, NY

11d

About The Position

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Senior Consultant (SC) on Capgemini Invent’s Life Sciences team, you will play a key client-facing role, managing on-site relationships, leading project workstreams, and supporting practice development through sales, recruitment, training, and team engagement. This position offers exposure to diverse projects, building both depth and breadth of experience.

Requirements

5+ years advising or working with Pharma/Life Sciences commercial teams on customer journey, omnichannel strategy, and CRM execution
Deep knowledge of omnichannel engagement, including journeys, segmentation, targeting, digital marketing, CRM, and content personalization
CRM platform experience (e.g., Salesforce Health/Marketing/Sales Cloud) in business/advisory roles; hands-on configuration a plus
Led workstreams and managed cross-functional teams of analysts and tech specialists
Strong consulting skills: client problem-solving, workshop facilitation, executive storytelling, deck building, and client interviews
Excellent analytical and quantitative skills for structuring and interpreting business analyses (not coding-heavy)
Advanced PowerPoint and Excel skills, focused on storytelling and analytical modeling
Confident professional presence with senior and executive client engagement skills
Self-motivated, proactive, and effective in ambiguous consulting settings
Willing to travel up to 80% as needed
Bachelor's degree required
Must be legally authorized to work in the US without sponsorship

Responsibilities

Lead workstreams in Life Sciences commercial and customer transformation programs.
Drive pharma marketing strategy, sales effectiveness, and brand planning initiatives.
Develop business strategies for commercial organizations, including customer segmentation and engagement models.
Design and facilitate client workshops on commercial vision, customer journey, and omnichannel strategy.
Advise client marketing, sales, and commercial leaders on structured problem solving and strategy.
Shape CRM and omnichannel strategies in partnership with Salesforce teams.
Coordinate cross-functional teams to ensure timely, high-quality workstream delivery.
Lead analyses to assess commercial performance and identify transformation opportunities.
Synthesize insights into executive-ready recommendations and roadmaps.
Support development of AI-enabled commercial and CRM use cases focused on business value.
Contribute to CRM capability maturity assessments and identify improvement areas.
Translate business needs into functional requirements and user stories.
Play a key role in client proposals and RFI/RFP responses.
Identify new business and project expansion opportunities.
Support recruiting, training, and mentoring within the Life Sciences team.

Benefits

Hybrid working
We believe that flexibility is the key to a healthy work-life balance. That’s why our employees work with their managers to determine an arrangement that works best for their role and personal circumstances.
Flex abroad
Capgemini’s Flex Abroad program gives employees the opportunity to work abroad for up to 45 days in a 12-month period. This allows you to temporarily change your working environment while staying connected to your team and career goals.
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility