Senior Consultant I

American Bureau of Shipping Career Site•Washington, DC

About The Position

The Senior Consultant is responsible for maintaining overall knowledge of products and services offered by ABS and supporting internal and external clients.

Requirements

A minimum of a bachelor’s Degree or the equivalent in work experience and training.
A minimum of 5 years of experience is preferred.
Experience with wide area networking and telecommunications.
Experience in the marine or offshore industry.
An expert in at least one of the areas covered by the software, i.e., maintenance, purchasing, installations, etc.
Ability to learn the ABS Health, Safety, Quality, and Environmental Management Systems.

Responsibilities

Consults with clients on system implementation according to their needs to determine data and training requirements and assists in constructing the time schedules for project plans.
Confers with clients and determines and itemizes needs of their business processes that require system adaptation.
Constructs specifications on modifications that can be incorporated as additional functionality into the system.
Acts as liaison between clients, account management, and product development.
Manages consulting projects and ensures their completion according to time schedules and budgets.
Performs training of clients’ personnel in all specific areas of the software functionality.
Performs product system installations in client offices and vessels.
Assists product support group with technical issues via telephone or on-site to resolve clients’ questions on performing specific tasks.
Leads and assists in the internal training of ABS employees.
Participates in the final phases of new system functionality testing to ensure correctness and compliance with client’s requirements.
Maintains and updates projects in the project management system.
Performs process mapping of client business processes and develops, recommends, and implements process changes.
Liaison with ABS on data transfer between ABS applications.
Provides additional training, guidance, and leadership to non-Senior Consultants.