Senior Consultant, Human Experience (HX) Assessment

Press Ganey•Chicago, IL

7d•$130,000 - $175,000•Remote

About The Position

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. Press Ganey’s Consulting team: Is made up of industry leaders with deep expertise in nursing, patient experience, operations and healthcare leadership. We work with clients to address their biggest challenges by delivering customized action plans based on data-driven insights. Our strategic consultants lead with their experience both in healthcare and technology, investing in our clients' long-term goals to advance their business while improving performance. Offers unique value in the market and for our clients by delivering against their organizational priorities. The team engages quickly to define and align priorities, gather and analyze data and provide strategic recommendations and a partnership plan for execution. Promoting organization wide improvement, Press Ganey’s strategic partnership with our client's organization can help establish the system wide alignment required to deliver sustained improvement. The Senior Consultant coordinates and leads project teams of internal consultants, advisors, and growth professionals, overseeing the delivery of traditional and transformational human experience consulting, strategic support, and projects across multiple clients. The Senior Consultant is ultimately accountable for the delivery services to assigned clients, typically large, complex organizations. Responsibilities include management of interdisciplinary teams, design of statistical, financial and operational analyses, quality control, development and presentation of client deliverables, management of existing client relationships, industry research, and expansion of business. Provides expertise and analysis with active role in executive interviews; responsible for creating and supporting executive summary content formation; and supports strategic roadmap based on client priorities. Ensures successful collaborations with core client account team and/or internal business units to transition strategic recommendations into actionable improvement plans for ongoing client relationships. Responsible for contributing and leading strategic internal innovation and collaborative projects to design, deliver and improve enterprise capabilities to meet and exceed perceived value with clients. Role can be based remotely anywhere in the U.S. (work from home) with flexibility to travel when needed.

Requirements

10+ years of previous work experience in healthcare
Director level experience in healthcare or senior level consultant
Experience working with complex data sets across the human experience (patient, employee, safety, quality, payor, clinical operations, etc.)
Background in leading performance improvement and/or change management initiatives in a complex environment
Experience in medical management design and operations
Healthcare corporate strategy/innovation development
Healthcare quality improvement, change management, performance improvement initiatives
Strong data analytic skills (Excel, Access, SQL, SAS, etc.)
Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation
Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities
Proactive, “can do” approach and growth mindset
Master’s degree required from an accredited university. Disciplines preferred include business administration, health policy and administration, finance, or clinical degree (RN, MD, APP, PharmD)
Flexible to travel up to 60% domestically in the U.S.

Responsibilities

Engagement Management and Delivery Manage and deliver defined scope of engagement plan including oversight of related activities, timelines, staff scheduling, deliverables and outcomes.
Apply strong analytical and critical thinking skills to demonstrate the value of our solution to clients and prospective clients.
Lead and focus team efforts in data gathering and analysis, data interpretation, process design, and developing solutions to difficult or complex client situations to ensure goals and objectives are met.
Utilize tools to measure engagement progress, benefits provided to clients, and achievement of budget expectation.
Client Relationship Management Build and manage successful client relationships at the VP level and above, generating positive client feedback on quality, value, innovation, delivery, and results.
Directing and Leading Teams Demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations.
Successfully lead and manage a diverse team of professionals on large complex engagements by fostering a collaborative team culture.
Orchestrate multiple complex engagement work streams through others by directing and leading, and executing.
Provide quality control and performance outcomes for all work deliverables.
Communication and Collaboration Communicate effectively (written and verbal) to a variety of audiences; must be able to persuade and influence the actions of others; Interactions will range from routine to complex and include formal and informal presentations, one-on-one and group discussions.
Prepare final client status reports and create presentations to clients and engagement staff that demonstrate full command of factual material.
Manage day-to-day client relationships, including executive leadership.
Sales and Practice Development Develop and maintain strong client relationships to expand current engagements and identify new business and cross-selling opportunities.
Build a strong network of client and industry relationships which strengthen the Press Ganey brand in the market and provide avenues that generate new business.
Participate as a leader in practice management and innovation which includes creating and enhancing current tools, methodologies, recruiting practices, and personnel development processes.