Senior Consultant - Digital Strategy & Experience Design

Infosys LTD•New York, NY

63d

About The Position

As a Senior Consultant, you will work on strategic programs dealing with complex, industry-specific requirements, while further deepening knowledge in your respective area of specialization. You will independently deliver high quality solutions and actively build key client relationships.

Requirements

5+ years of experience in digital strategy and experience design and 5+ years working in consulting capacity, preferably at a top global consulting firm.
Proven expertise in experience design, digital product management, and AI/ML applications in customer experience.
Strong command of agile methodologies, design thinking, and digital delivery frameworks.
Exceptional communication, facilitation, and executive engagement skills.
Demonstrated ability to deliver and lead oral presentations, anchor business/design workshops
Excellent client relationship management, executive presence, verbal, written and inter-personal communication skills
Proven ability to lead projects, build strong and effective business relationships
Have experience creating sales collateral and selling to clients.
Highly motivated with strong analytical acumen and problem-solving skills
Must be willing and able to travel depending on prospect and client requirements
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Responsibilities

Define and lead end-to-end digital transformation strategies with a focus on reimagining user experience, creating AI-enhanced customer journeys, and enabling hyper-personalization and intelligent automation.
Champion research ops and design ops offerings and initiatives by institutionalizing scalable processes for user research, persona development, journey mapping, rapid prototyping, and design systems-leveraging AI-first approaches, and ensuring consistent, high-quality insights and experience design across digital banking and wealth management programs
Lead UX/UI researchers and designers to craft seamless, adaptive, and predictive user experiences across digital channels.
Establish and scale digital innovation labs and design sprints to accelerate ideation and solutioning.
Translate emerging technologies (AI/ML, NLP, GenAI) into tangible business value through innovative digital products and services.