Senior Consultant, Business Effectiveness

CIBC•Chicago, IL

3d•$115,000 - $140,000•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of CIBC’s team, the Senior Consultant, Business Effectiveness is a seasoned expert responsible for providing highly specialized advice, consultation, and expertise to leadership teams to improve client and employee experience. The role uses deep knowledge in their field of expertise to lead and manage projects of a moderate or high level of complexity to enhance and upgrade new or existing processes, products, or services. The role exercises considerable judgement for decision making on complex issues, researching relevant data, and developing proposals and recommendations as well as resources needed to execute the work. The role analyzes situations and data using in-depth evaluation of intangibles with minimal precedent, preparing and presenting roadmap progress, issues, and recommendations for resolution to internal business partners and executives. The role provides innovative, original ideas, accountable to broadly defined policy objectives, championing CIBC values and providing support in a manner consistent with the highest quality standards and objectives. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

You can demonstrate 5+ years of experience in financial services or project management with an understanding of channels, process, products, technology & operations, back office, and business controls.
You have well-developed project management and strategic business-planning skills with the ability to develop plans/tactics to support strategies & objectives.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform decision making.
You understand complex issues and concepts related to new and evolving business needs, and can get up to speed quickly with regard to new subject matters and are able to deal with changing circumstances and priorities.
You are a problem solver. You can demonstrate strong problem solving and decision-making skills and are able to analyze situations, develop and implement solutions, often within narrow time frames and often working with a wide variety of others.
You are a bold and accountable leader. You have experience coaching employees and driving successful team results.
You embrace and champion change. You'll continuously evolve your thinking and the way you work, in order to deliver your best.
You have well-developed communication and interactive skills in order to convey factual and conceptual information on issues requiring detailed explanation/ interpretation and communicate effectively at all levels in the organization.
You've demonstrated an ability to establish productive relationships between various leaders, departments and partners across all business groups in the organization.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Act as a specialized business operations owner, business consultant, liaison, influencer, and implementer on various initiatives.
Liaise with and leverage partners on projects & initiatives including the development and negotiation of appropriate operational solutions, developing business requirements, designing processes, implementing and maintaining/continually improving operational effectiveness.
Share strategies and tactics; ensure understanding of business objectives, upcoming changes, and address systemic operational issues.
Implement resulting action plans as appropriate.
Document and train on key areas of operational change to the frontline.
Manage escalations from the frontline in operational areas.
Host key focus groups of employees focused on improving operational effectiveness.
Identify deficiencies to develop and implement enhancements/improvements and review for client service and cost improvements on a regular basis.
Develop and maintain productive relationships with designated business owners and lines of business peers, including but not limited to Process Solutions, Frontline Operations & Support, Retail Operations, and Technology.
Work with leadership and the frontline to determine needs and provide appropriate support.
Develop and manage relationships with management/senior management (including business leaders).
Building team and individual capabilities by providing development opportunities, providing fair and accurate feedback, and creating a positive environment by leading by example.

Benefits

At CIBC, we offer a competitive total rewards package.
This role has an expected salary range of $115,000 - $140,000 for the market based on experience, qualifications, and location of the position.
The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.
CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
At CIBC, your goals are a priority.
We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.