Senior Business Consultant

Potomac Haven Inc • Mclean, VA

14d • Onsite

About The Position

Potomac Haven is a purpose-driven professional services firm dedicated to providing digital transformation and program support services for a range of diverse federal program missions. Our focus extends across the intersections of national security, healthcare financial services and logistics programs.

We are seeking an experienced Senior Business Consultant to serve as the principal high-level advisor for a multiyear federal contract. The purpose of this contract is to serve the DHS Coast Guard, Business Operations Division and its associated business lines, which include Business Operations, Pay and Personnel Center, Community Services Command, Enlisted Personnel Management, Officer Personnel Management, Personnel Support, Reserve Personnel Management, and Civilian Personnel Management. The scope of work for this project encompasses a broad range of activities to facilitate organizational objectives, including but not limited to change management, strategic communications, strategic planning, business transformation, initiative management, governance support, software maintenance, and analytical services.

This is a Key Personnel role and drives the people-focused side of transformation (change adoption, communications) and the numbers-focused side (performance metrics and analysis), ensuring that changes are effectively communicated and that their outcomes are measurable and aligned with strategic goals. You will lead change-management and performance measurement
projects, ensure financial/controls compliance, integrate multisystem solutions and deliver executive coaching. Additional Responsibilities,

Requirements

• Must have at minimum a Bachelor’s degree in Engineering, Business, or a related field, along with 7 years of relevant experience (or 5 years of experience if the candidate holds a Master’s or higher degree).
• Must have an active Project Management Professional (PMP) certification or a DHS Level II (mid-level) Program/Project Management certification, or a Lean Six Sigma Master Black Belt (MBB) (or equivalent process improvement certification)
• Should be highly skilled in process analytics and quality improvement methodologies. And the ability to lead complex improvement projects and mentor others in continuous improvement.
• Proficient in Microsoft Windows (including the Microsoft Office Suite, Microsoft Project, Microsoft Access, Python, Office365 and SharePoint).
• Experience in change management and multi-system integration; should also have strong experience managing organizational change efforts and knowledge of enterprise systems.

Responsibilities

• Change Management and Communications
• Apply structured change-management strategies, tactics, and communication methods to promote timely adoption of new policies, systems, and procedures across PSC.
• Use USCG-approved project management tools to define each initiative’s scope, objectives, deliverables, and success criteria. Develop integrated master schedules (IMS) mapping task sequences, dependencies, and milestones to guide geographically dispersed teams.
• Keep the IMS and related project artifacts up to date (status, risks, resource needs) and provide regular progress updates to Government stakeholders, ensuring transparency and alignment with PSC leadership’s expectations.
• Communications
• Develop and implement a “full-spectrum change-management communications program” to raise awareness and secure stakeholder buy-in for PSC’s strategic initiatives.
• Ensure all communications are timely, consistent, and tailored to different audiences (senior leaders, mid-grade personnel, other stakeholders) to maintain engagement throughout the change process.
• Direct the planning of outreach activities and communication channels to keep all stakeholders informed and supportive of PSC’s transformation efforts at each stage.
• Lead Strategic Communication Products
• Create and deliver a suite of communication artifacts to support change initiatives, including executive briefs and presentations, informational brochures and fact sheets, detailed strategic initiative plans/playbooks, and concise web-ready video segments. - Ensure Clarity & Compliance: Craft all products to reflect PSC’s objectives and priorities, using clear language appropriate for each audience. Ensure materials meet Coast Guard style, branding, and security clearance requirements before dissemination.
• Upon approval, disseminate communication products to the intended audiences (e.g. PSC leadership, staff, other stakeholders), effectively explaining new initiatives, their benefits, and progress updates.
• Designing Performance Metrics & Dashboards
• Design and implement meaningful performance metrics and KPIs linked to PSC’s strategic objectives, enabling quantitative tracking of progress and effectiveness for each major goal or initiative.
• Create user-friendly dashboards and monitoring tools to visualize these metrics on an ongoing basis, providing PSC leadership with at-a-glance insight into program performance and organizational health.
• Use the data from the performance dashboards to inform decision-making, such as identifying where to allocate resources or adjust strategies in order to better meet targets and improve program outcomes.
• Assisting Sub-Commands with Objectives
• Work closely with PSC’s subordinate units (e.g., Pay & Personnel Center, EPM, OPM, etc.) to help them develop local action plans and measurable objectives that directly support PSC’s overarching strategic goals.
• Assist these sub-commands in defining relevant performance indicators and milestones for their objectives, ensuring these metrics roll up to the enterprise-level strategy and allow for clear traceability.
• Continuously coordinate between PSC leadership and sub-command managers so that unit initiatives remain aligned with PSC priorities, and adjust unit objectives if higher-level priorities change, maintaining strategic alignment across the organization.
• Program Evaluation, Monitoring, and Measurement
• Develop robust program evaluation criteria and methods to assess whether PSC’s programs are meeting their intended goals, in line with DHS/USCG policies and performance management practices.
• Implement ongoing monitoring of program outcomes using the defined metrics, collecting relevant data and analyzing results to determine program effectiveness and identify any performance gaps.
• Use evaluation findings to make recommendations for program improvements or corrective actions. Feed performance data back into strategic planning cycles to help leadership adjust resources or strategies as needed for better results.
• Performance Measurement Support
• Provide comprehensive support for performance management across PSC programs by establishing and maintaining integrated metrics that align program-level outcomes with PSC and enterprise (USCG-wide) goals.
• Research, compile, and analyze program performance data to assess effectiveness. Use recognized methodologies (including cost-estimating models) to evaluate how well programs are meeting scope, schedule, cost, and quality targets.
• Plan and conduct Integrated Baseline Reviews (IBRs) for key programs to validate their cost, schedule, and technical baselines. Prepare all associated reports, documentation, and briefings for stakeholders, highlighting performance results and improvement recommendations.

Benefits

• Comprehensive health (i.e., medical, dental, vision) insurance via Anthem; Potomac Haven subsidizes 70% of employee healthcare premiums
• Simple IRA and corporate match
• Educational, training, and certification assistance
• Complimentary short- and long-term disability insurance
• Three weeks paid time off; all federal holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior