Senior Construction Manager

Frontier Communications•Denton, TX

About The Position

Senior Construction Manager Job Description: Frontier s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and deliver 100% employee and customer satisfaction. This position manages a workforce of Engineering (Construction) Supervisors who are responsible for the field technicians and contractors that install and maintain residential and business lines, OSP cable facilities, hi-cap access services, and broadband services. The position duties include meeting with Local Managers, maintaining capital/expense objectives, generating reports and presentations, speaking in front of large groups, material management, meeting with general contractors, attending (State, County, Municipality) preconstruction meetings, inspecting company and contractor installed facilities, and promotion of new and existing company products. Operations Proficiency: Has a solid understanding of the business/department and is able to manage capital/expense targets Able to articulate business/departmental objectives to Direct Reports (i.e., can clearly set goals/objectives) Holds team accountable to clearly achieve results through coaching and performance management. Promotes new/existing products as required. Responsible for determining and fulfilling the needs of the team for employee development and training. Communicate with other departments, i.e. Service, engineering and OPCEN, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers. Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc. Be cognizant of and support revenue budget. Provide Capital Budget input as required. Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required. Business related functions: Employee time sheet approval, email administration, Internal/external communications, procurement management, Timesheet Administration and Overtime Equalization. Employee Relations: Consistently provides feedback and direction to Direct Reports to ensure employee development, engagement, and business knowledge; complete bi-annual employee performance appraisals/reviews. Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary, and to engage and hold employees accountable to overall business operations and results. Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale. Partners with Human Resources to ensure firm, fair, and consistent application of HR practices/policies and labor agreements. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues). Maintain a safe work environment by ensuring regularly scheduled safety meetings, applicable safety training, and reinforcing state/federal safety requirements within the workplace. Customer Ownership: Supports employees that interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work. Holds employees and other departments accountable to meet customer needs/demands. (Does not take no for an answer). Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed, and ensures follow-up on customer issue resolution identified in action plans.

Requirements

Minimum 5 years OSP Construction or Engineering experience
Extensive knowledge of OSP Construction Standards (TELCORDIA Blue Book)
Basic knowledge of FTTH and data networking
Must be able to perform complex hardware/software research and provide technical support
Knowledge of plant service center, central office, and outside plant functions
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Should possess a basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing
Must be able to interact with internal/external customers and assist with problem resolution
Must demonstrate good oral and written communication skills
Must possess basic PC skills: Excel, Word, PowerPoint, and Outlook
Must take pride and ownership in work, and exhibit a willingness to learn
Must possess a valid state driver s license
Must be available 24/7 to support emergency situations as needed
Must be able to work in inclement weather
Ability to travel

Nice To Haves

Successful completion/certification in related technical fields or vendor equipment desired

Responsibilities

Manage a workforce of Engineering (Construction) Supervisors
Meet with Local Managers
Maintain capital/expense objectives
Generate reports and presentations
Speak in front of large groups
Material management
Meet with general contractors
Attend (State, County, Municipality) preconstruction meetings
Inspect company and contractor installed facilities
Promotion of new and existing company products
Determine and fulfill the needs of the team for employee development and training
Communicate with other departments, i.e. Service, engineering and OPCEN, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers
Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc
Be cognizant of and support revenue budget
Provide Capital Budget input as required
Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required
Employee time sheet approval, email administration, Internal/external communications, procurement management, Timesheet Administration and Overtime Equalization
Consistently provides feedback and direction to Direct Reports to ensure employee development, engagement, and business knowledge; complete bi-annual employee performance appraisals/reviews
Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary, and to engage and hold employees accountable to overall business operations and results
Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale
Partners with Human Resources to ensure firm, fair, and consistent application of HR practices/policies and labor agreements
Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner
Maintain a safe work environment by ensuring regularly scheduled safety meetings, applicable safety training, and reinforcing state/federal safety requirements within the workplace
Supports employees that interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work
Holds employees and other departments accountable to meet customer needs/demands
Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed, and ensures follow-up on customer issue resolution identified in action plans

Benefits

20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Tuition Assistance Program
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave