Senior Conference Services Manager

Mission Point Resort • Mackinac Island, MI

5d • Onsite

About The Position

The Senior Conference Services Manager is the operational and strategic leader of the Conference Services department. You will oversee all group meetings, conferences, and social events from post-contract turnover through departure, ensuring flawless execution, strong financial performance, and exceptional guest satisfaction. As the primary liaison between Sales, Operations, Food & Beverage, and external partners, you will mentor a high-performing team while continuously elevating the resort's event experience. You'll thrive in this role if you are highly organized, thrive in a fast-paced resort environment, and take pride in delivering polished, memorable events while leading and developing others.

Requirements

• Minimum of 5 years of progressive experience in Conference Services, Catering, or Event Management within a full-service, upscale, high-volume resort or hotel environment.
• Proven leadership experience managing teams in a fast-paced hospitality setting.
• Strong leadership, organizational, and time management skills.
• Exceptional verbal and written communication abilities.
• Financial acumen with experience managing event revenue, billing, and budgets.
• Proficiency with hospitality CRM systems and Microsoft Office.
• Detail-oriented, adaptable, and solutions-focused.
• Full-time, year-round position with flexibility to work evenings, weekends, and holidays based on event schedules.
• Must be able to live and work on Mackinac Island.

Nice To Haves

• Associate's or Bachelor's degree in Hospitality Management, Business, or a related field preferred.

Responsibilities

• Lead, train, schedule, and mentor Conference Services Managers, Coordinators, and Interns.
• Establish departmental goals in partnership with senior leadership and hold the team accountable for results.
• Foster a culture of service excellence, collaboration, and professional growth.
• Provide coaching, feedback, and performance management as needed.
• Oversee the end-to-end execution of meetings, conferences, and weddings.
• Personally manage high-profile and high-revenue groups.
• Assign events based on complexity, workload, and team expertise.
• Ensure accuracy and clarity of Banquet Event Orders (BEOs), resumes, and event documentation.
• Lead and participate in pre-convention, BEO, resume, cut-off, food & beverage, and post-event meetings.
• Remain visible and available during events to support clients and resolve last-minute needs.
• Maximize group revenue through strategic planning, food & beverage upselling, and ancillary services.
• Monitor room block pickup, cut-off dates, billing accuracy, and final payments.
• Analyze catering and conference services performance to identify risks and opportunities.
• Partner with clients to design customized, high-quality event experiences.
• Facilitate site inspections and resort tours.
• Build and maintain relationships with external vendors and service partners.
• Proactively gather guest feedback, resolve concerns, and encourage repeat business.

Benefits

• Competitive pay
• Health insurance
• 401(k) retirement plan with company match, including eligibility under SECURE Act 2.0 provisions
• Housing and meals
• Employee perks and resort discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 101-250 employees