Senior Conference Services Manager

MISSION POINT RESORT • Mackinac Island, MI

6d • Onsite

About The Position

The Senior Conference Services Manager is the strategic and operational leader of the Conference Services department, overseeing all group events from post-contract turnover through departure. This role is responsible for elevating the client experience at every touchpoint, ensuring events are seamless, polished, and reflective of the Mission Point brand.
As the primary liaison between Sales, Food & Beverage, Operations, and external partners, you will lead cross-functional collaboration, refine service standards, and mentor a talented team focused on excellence.

Requirements

• Minimum of 5 years of progressive experience in Conference Services, Catering, or Event Management within a full-service, upscale, high-volume hotel or resort environment
• Proven leadership experience managing teams in a fast-paced hospitality setting
• Strong, people-first leadership style
• Exceptional organization, attention to detail, and time management
• Clear and confident written and verbal communication
• Financial acumen with experience managing event revenue and billing
• Proficiency with hospitality CRM systems and Microsoft Office
• Adaptable, solutions-focused, and composed under pressure
• Full-time, year-round position with flexibility to work evenings, weekends, and holidays based on event needs
• Ability to live and work on Mackinac Island

Nice To Haves

• Associate’s or Bachelor’s degree in Hospitality Management, Business, or a related field preferred

Responsibilities

• Lead, train, schedule, and mentor Conference Services Managers, Coordinators, and Interns
• Foster a culture rooted in service excellence, collaboration, and professional growth
• Establish departmental goals in partnership with senior leadership and hold the team accountable
• Provide ongoing coaching, feedback, and performance management
• Lead by example with professionalism, empathy, and calm decision-making
• Oversee end-to-end execution of meetings, conferences, weddings, and social events
• Personally manage high-profile, complex, and high-revenue groups
• Assign events strategically based on complexity, workload, and team strengths
• Ensure accuracy and clarity of Banquet Event Orders (BEOs), resumes, and event documentation
• Lead and participate in pre-convention, food & beverage, cut-off, resume, and post-event meetings
• Maintain a visible presence during events to support clients, anticipate needs, and resolve issues seamlessly
• Continuously identify opportunities to refine processes and elevate service standards
• Maximize group revenue through strategic planning, food & beverage upselling, and ancillary services
• Monitor room block pickup, cut-off dates, billing accuracy, and final payments
• Analyze catering and conference services performance to identify opportunities and mitigate risk
• Partner closely with clients to design customized, high-touch event experiences
• Serve as a trusted advisor throughout the planning process
• Lead site inspections and resort tours with confidence and warmth
• Build and maintain strong relationships with vendors and service partners
• Proactively gather feedback, resolve concerns, and encourage repeat business

Benefits

• Competitive pay
• Health insurance
• 401(k) retirement plan with company match
• Housing and meals provided
• Employee perks and resort discounts
• A supportive, family-oriented workplace where people grow and build long-term careers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees