Senior Conference Manager

Omni Hotels & Resorts•Frisco, TX

14d•Onsite

About The Position

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events. This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders. Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star. The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city. Overview: To assist the Director of Events in support of the Catering and Conference Services operation and work closely with the Banquets, Catering, and Conference Services to maximize revenues; maintain positive interdepartmental communications; contribute to the overall direction and operation of the hotel. Assists in leading the team in providing proper room set ups based on requirements and standards, personally assisting when needed. Directs and motivates team to provide high level of service.

Requirements

High School Diploma or Equivalent
Minimum of 3-5 years hotel event management, food and beverage, or related professional area
Knowledge of the operations of the hotel industry
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
Highly developed customer service skills with strong attention to detail
Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred
The ability to delegate, effectively train and coach
Must be able to work a flexible schedule including nights, weekends and holidays

Nice To Haves

College degree preferred
Delphi experience preferred

Responsibilities

Event planning and detailing for booked events
Attends pre-event meetings as needed to understand group needs
Assists in establishing consistent standards for meeting room sets and VIP meeting room sets
Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event
Solves problems and/or suggest alternatives to previous arrangements if necessary
Attends and participates in all pertinent meetings
Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements
Maximize banquet revenues through up-selling wherever possible and minimize erosion of check averages from price-sensitive groups
Coordinate support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction
Effective communication to ensure client satisfaction and repeat bookings
Empowers associates to provide excellent customer service
Strives to improve service performance
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Other duties as assigned by Director of Events.Sets a positive example for department
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team
Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.Observes service behaviors of associates and provides feedback to individuals
Ensures property policies are applied fairly and consistently
Brings issues to the attention of supervisor and/or Human Resources as necessary.
Ensures associates understand expectations and parameters