Senior Conference Center Concierge | Full Time

Corporate Office•Amelia Island, FL

About The Position

Servicing of meeting planners and their attendees’ needs once they are in the hotel and anticipating the needs of the Planner to ensure the highest level of experience.

Responsibilities

Interact with Convention Operations and Services staff via verbally and radio on an ongoing basis.
Maintain all correspondence / Incoming and outgoing mail associated with the Box Room
Maintain billing records for individual or group billing as applies.
Man the Conference Concierge phone at all times, responding to all requests in a timely manner
Assist with department training as directed.
Exercise proper telephone etiquette
Mange group resumes and attend the weekly GLAB meetings.
Responsible for unlocking building doors – event space prior to start of events.
Maintain continuous contact with the Planner, Convention Services Managers, Department Leaders, and Banquet Director on duty to ensure all items on agendas and on Banquet event orders are on time and as specified.
Know hotel layout, room names, capacities, and set-up.
Assist other Convention Services staff members where assistance may be needed.
Champion guest service and interact with the planner to service needs (Banquets, Set-up, Engineering).
Plan and conduct a Conference Operations All in meetings as assigned.
Assume and carry out special projects delegated by the Director of Banquet Operations and Banquet Managers as they relate to the function space or activity.
Provide courteous, personalized, attentive, sincere, consistent guests service by responding promptly and efficiently to inquiries, requests, and complaints using guest service skills, exhibiting hospitality while striving to exceed guest expectations.
Resolve difficult or unusual problems arising with guests while maintaining good guest relationships and demonstrating outstanding hospitality through the corrective action taken.
Practice the principles for guest service as denoted by the service skills evaluation and the CORE VALUES.
Be courteous and respectful towards other associates, demonstrate enthusiasm, and be a team player.
Be familiar with the Select Guest Program.
Maintain a complete and thorough knowledge of the hotel, hours of operation, menu content, in-house promotions, location of facilities, room layout, features, events in the hotel, and points of interest in the surrounding area.
Have absolute knowledge of emergency, safety, and security procedures.
Respect hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
Follow departmental policy regarding attendance, tardiness and absenteeism.
Be neat and clean, well groomed, and maintain a professional image at all times.
Order and maintain office supplies.
Perform other duties, as assigned.
Be able to work in a diversified work force.
Make all necessary signage and follow through with the placement.