Conference Concierge

Fontainebleau Las Vegas•Las Vegas, NV

1d•$26

About The Position

The Conference Concierge will be the primary point of contact for conference attendees, providing exceptional customer service and ensuring the smooth execution of all conference-related activities. Your attention to detail, strong organizational skills, and ability to handle multiple tasks simultaneously will be instrumental in creating a seamless and memorable experience for our conference guests.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High school diploma or equivalent (Bachelor's degree in Hospitality or a related field preferred)
Proven experience in a customer service or guest relations role, preferably in a conference, hotel, or event environment
Strong interpersonal and communication skills, with the ability to interact effectively with diverse groups of people
Excellent organizational and time-management abilities to handle multiple tasks and priorities simultaneously
Knowledge of conference logistics, event planning, and hospitality industry practices is a plus
Proficiency in using technology and software for registration, communication, and guest management
Ability to remain composed and professional under pressure and in fast-paced environments
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Bachelor's degree in Hospitality or a related field preferred
Knowledge of conference logistics, event planning, and hospitality industry practices is a plus

Responsibilities

Welcome conference attendees and provide a warm, professional, and friendly first point of contact
Offer personalized assistance and information to guests, addressing their inquiries and needs promptly and courteously
Act as a liaison between conference participants and various departments, facilitating effective communication and problem-solving
Collaborate with event planners and organizers to understand the conference schedule, requirements, and special arrangements
Assist in organizing conference materials, registration packets, and any necessary documentation
Ensure conference spaces are set up and ready, including meeting rooms, audio-visual equipment, and any additional amenities
Maintain a comprehensive knowledge of the conference schedule, speakers, sessions, and special events
Provide attendees with up-to-date information on conference activities, local attractions, transportation, and dining options
Arrange reservations for conference guests at local restaurants, transportation services, or entertainment venues as requested
Handle and resolve guest inquiries, complaints, and issues promptly and professionally
Anticipate potential problems and proactively find solutions to ensure guest satisfaction throughout the conference
Identify VIP attendees and provide them with personalized attention and support.
Coordinate VIP amenities, meet-and-greet services, and any other special requirements to enhance their conference experience
Assist in organizing and executing networking events, receptions, and social gatherings for conference attendees
Ensure that all conference-related social functions run smoothly and create a positive and enjoyable atmosphere for participants
Collect feedback from conference attendees to evaluate the overall guest experience and identify areas for improvement
Collaborate with the events team to compile post-conference reports and make recommendations for future events
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary