Senior Computer User Support Specialist - 304624A

Delaware Nation Industries • Bath Township, OH

4d

About The Position

The Computer Help Desk Technician provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory. This role requires strong customer service skills, technical aptitude, and experience with government inventory management. The Technician will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking. Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role.
This individual will provide first-level end-user technical support, resolving issues efficiently and effectively. They will install, configure, and troubleshoot a variety of computer hardware and software, maintain printers and telephones, establish network connectivity, and manage IT inventory assignments. A successful candidate will have a proven track record of providing excellent customer service and strong technical skills.

Requirements

• Bachelors in Information Technology (or similarly related degree e.g. Cybersecurity, Information Systems, Computer Science, Software Engineering, etc.)
• Security+ or equivalent DoD 8140 certification.
• 7+ years of experience in computer support or IT customer service.
• Experience with computer hardware, software, and printer maintenance.
• Requires active TS/SCI clearance from the U.S. Government

Nice To Haves

• Experience with government IT asset management (ITAM) systems.
• Experience supporting government customers.

Responsibilities

• Provide first-level end-user technical support, resolving issues efficiently and effectively.
• Install, configure, and troubleshoot a variety of computer hardware and software.
• Maintain printers and telephones.
• Establish network connectivity.
• Manage IT inventory assignments.
• Maintain excellent customer relations.
• Ensure compliance with established procedures.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees