City of Cincinnati, OH-posted 25 days ago
Full-time • Mid Level
Cincinnati, OH
Executive, Legislative, and Other General Government Support

This position is located in the Enterprise Technology Solutions department. This employee is responsible for customer service and technical support on theEnterprise Service Desk. Employee performs a variety of professional, technical, and analytical duties in the operation of enterprise, client/server, and desktop computer systems and networks. Employee assists in the analysis of city, county, and criminal justice agencies' data processing needs; assists in the design, testing, and implementation of systems; performs network design, implementation and maintenance, data/database analysis/administration, and modifications to existing computer applications. Performs related duties as required.

  • Performs all essential functions of a Computer Programmer Analyst.
  • Installs and maintains servers and network equipment.
  • Troubleshoots any application or server connections.
  • Installs, configures, and troubleshoots office network software and operating systems.
  • Identifies the need for hardware and software upgrades and perform upgrade.
  • Under minimal supervision, develops specifications, codes, tests and documents application programs.
  • Under minimal supervision, develops specifications, codes, and tests interfaces and conversion programs or procedures.
  • Creates and maintains medium project work plans.
  • Creates data flow documents which detail systems or business problems.
  • Evaluates and tests options for backup, restoration, and recovery procedures.
  • Identifies software requirements.
  • Drafts requests for proposals to accomplish design objectives.
  • Evaluates and specifies hardware and software configuration and places orders with vendors.
  • Applies a general understanding of protocols, topology, hardware and software, and network design.
  • Evaluates and specifies networking equipment and application.
  • Applies network hardware and software troubleshooting skills.
  • Provides second level network problem escalation resolution.
  • Develops and administers end-user training programs.
  • Assures that appropriate IT security is considered in all tasks.
  • Acts in compliance with the City of Cincinnati's Information Security Policy, Administrative Regulations, and related standards and procedures in the City's Human Resources Policies and Procedures.
  • Each applicant must have completed an Associate's Degree from an accredited college or university with a major in computer science, information technology, computer programming, criminal justice, geography or a related field. In addition, each applicant must have one year of professional paid work experience performing work similar to that listed under "Examples of Work Performed."
  • Each applicant must have completed 45-quarter credit hours from an accredited college or university with 30 of the 45 credit hours being in computer science, information technology, and/or computer programming. In addition, each applicant must have two years of professional paid work experience performing work similar to that listed under "Examples of Work Performed". A certification program, such as a Novell or Windows NT engineer, may substitute for one year paid work experience (completion of other certification programs not listed will be reviewed on a case-by-case basis).
  • Must have a valid Driver's License for some positions.
  • Some positions may require a criminal background investigation and fingerprinting due to the sensitive nature of the work.
  • May be required to work irregular hours and be on-call.
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