Senior Community Navigator

HOPE, Inc.•Tucson, AZ

60d

About The Position

The Senior Community Navigator promotes a recovery-based approach to member care that emphasizes hope, respect, self-direction and empowerment by providing peer support, education on community resources and other supportive services, to aid in members’ recovery from mental illness and/or addiction disorders. Guidance and direction is provided by the Site Director and the Chief Clinical Officer.

Requirements

At least 21 years of age
High School/GED + 2 years’ behavioral health experience or
Bachelor’s degree or Master’s degree in a behavioral health field
(Required) Peer - Individuals must have first- hand knowledge of a behavioral health condition or substance abuse issue, whether or not they received treatment or medication.
Peer Support Certification
Demonstrate strong leadership and organizational skills
Ability to implement organization-wide activities (setting objectives, developing strategies, developing policies and procedures for programming, and organizing the functions necessary to accomplish the activities)
Valid Arizona Driver’s license, Driver’s license is an essential requirement for performing duties for this position with a Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
Current 1st Aid and CPR certification
Proof of TB testing within the last year
Fingerprint Clearance, if required by program
Typically, these skills and knowledge are the result of a combination of practical education in peer support and several years of experience in personal recovery, either directly or as a family member.

Responsibilities

Coordinates services for Senior Program under the guidance of the Site Director.
Coordinate and manage community outings and onsite activities.
Aid in implementation of protocols and policies to enhance service delivery.
Coordinate Senior Service visits, scheduling, and referrals to/from behavioral health agencies and facilities such as nursing homes and independent living centers.
Maintain regular reporting to ALTCS (Arizona Long Term Care Services) and other funding partners.
Serve as liaison with community stakeholders, including ALTCS providers, Health Home, and other community-based providers.
Provide peer support by sharing lived experience in a positive and recovery-focused manner.
Assist members in developing and following Individualized Service Plans (ISPs) that address mental, physical, and social health goals.
Support and guide members through life events such as hospitalizations or crises, ensuring appropriate transitions of care.
Coordinate internal services (e.g., therapy, substance use support, employment services) and external referrals to meet member needs.
Help members access and engage with natural supports, reintegrate into the community, and utilize available resources.
Offer peer-led education, counseling, and rehabilitation services in group and individual formats.
Respond to outreach needs for members disengaged from services and provide transportation when necessary.
Ensure timely documentation in accordance with agency and funder standards.
Complete, track and ensure timely updates of assessments, ISPs, and crisis prevention plans.
Ensure adherence to all HOPE, Inc. policies, executive directives, and program contracts.
Promote HOPE, Inc. as a leader in peer support within the behavioral health community.