Senior Community Marketing Manager

Ironclad•San Francisco, CA

14h

About The Position

Community is one of Ironclad's most powerful levers for customer engagement, retention, and advocacy - and we're looking for a Sr. Manager of Community to own it end-to-end. In this role, you'll build and lead the programs that make Ironclad's virtual community and events an indispensable resource for legal and business professionals. You'll partner closely with Product, Customer Success, and Customer Marketing to turn community insights into action and community members into champions. This is a high-visibility role for a creative, energetic builder who thrives at the intersection of people, programs, and product. This role reports directly to the Head of Partner Marketing & Community.

Requirements

5+ years of experience in community management, ideally within a B2B SaaS company
Hands-on experience administering community platforms (e.g., Higher Logic, Khoros, Gainsight Digital Hub, or similar)
Strong background in community moderation and governance; experience in building and enforcing community guidelines and handling escalations with care and confidence
Ability to build and manage persona-based user groups, segmenting and tailoring experiences for distinct member audiences
Experience building and running community recognition programs where engagement activities drive status progression (badges, leaderboards, ambassador tiers, or similar); comfortable owning the full lifecycle from program design to execution to iteration
Proven track record executing and driving attendance for virtual and in-person community events, including ownership of event logistics end-to-end and promotion strategies
Data-driven mindset - define KPIs, track community health metrics, and use insights to prioritize what to build next
Creative program thinker - you bring fresh ideas for how to engage members and make community feel like a destination, not an afterthought
Self-starter with strong cross-functional collaboration skills - you take initiative, operate with a high degree of independence, and know how to drive programs forward without a lot of hand-holding; equally comfortable partnering with Product, CS, Marketing, and Events teams to align community efforts with broader business goals
Excellent written and verbal communication skills; clear, compelling communicator across member-facing content, internal updates, and executive presentations

Nice To Haves

Understanding of community-led growth - familiarity with how community can generate pipeline, influence expansion, and support retention goals
Skilled at managing negative sentiment and sensitive communications — you've navigated difficult member situations with empathy and professionalism
Experience translating product feedback into actionable insights for Product teams to help inform roadmap
Familiarity with customer gifting and swag programs as part of community engagement and retention strategies
Experience managing customer relationships and partnering with Customer Marketing on advocacy, references, and co-marketing opportunities
Familiarity with CLM, legal ops, procurement or adjacent B2B SaaS categories - ability to quickly develop credibility with legal, procurement and business professionals as an audience

Responsibilities

Own and evolve the community strategy — define Ironclad's community vision, annual plan, and success metrics; translate business goals into community programs and experiences that deliver measurable member and business value
Own the community platform end-to-end — serve as the primary admin for our virtual community (Higher Logic), keeping content, events, branding, and member resources current and compelling
Manage the platform vendor relationship — serve as the primary point of contact with our community platform vendor; own the roadmap of configuration needs, advocate for feature requests, and ensure we're fully leveraging the platform's capabilities
Moderate and govern community discussions — monitor conversations daily, enforce community guidelines, and maintain a safe, high-quality environment for members
Build and execute member engagement programs — design persona-based user groups, content series, recognition programs (e.g., champion tiers), and other initiatives that drive active, recurring participation
Develop and manage a community content calendar — curate and commission content that educates, connects, and engages members across segments and use cases
Own community events programming — plan and execute virtual community events end-to-end, including webinars, AMAs, product spotlights, and user group meetups; partner closely with the events team on any in-person activations
Create member onboarding journeys — design scalable onboarding experiences that get new members activated and contributing quickly
Own community metrics and drive toward team goals — be accountable for core community KPIs including MAU growth, engagement rates, response times, and event attendance; build dashboards, report regularly to stakeholders, and use data to continuously improve programs and hit targets
Own community communications strategy — develop member-facing communications that drive awareness, engagement, and connection across programs, events, and platform updates; maintain a regular internal reporting cadence to keep Product, CS, Marketing, and Leadership informed on community health, program progress, and key insights; surface product feedback, feature requests, and member sentiment in a structured, actionable way
Be the voice of the Ironclad community — own the tone, personality, and brand identity of the community across all touchpoints; show up consistently and authentically whether you're moderating a discussion thread, hosting a live event, or recording a welcome video for new members.

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at