Senior Community Manager

WalkMe • Raleigh, NC

6d • $125,000 - $140,000 • Hybrid

About The Position

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

WalkMe World is where Digital Adoption Professionals come together to learn, connect, and get inspired by what’s possible with digital adoption. It’s one of the most celebrated parts of the WalkMe experience—frequently called out in customer NPS and feedback as a highlight of their journey with WalkMe.

But the Community at WalkMe is more than an online forum.

As Senior Community Manager, you’ll lead how we engage our customer community holistically—across multiple channels, programs, and touch points—while owning and evolving WalkMe World as the central hub. Your role is to ensure customers feel connected not just to content, but to each other, to experts, and to the broader WalkMe ecosystem.

This is not a role that operates in isolation. Strong communities are built through shared ownership. You’ll help activate and align cross-functional teams around the community, ensuring it supports customer needs, reinforces best practices, and ladders up to WalkMe’s broader business and engagement goals.

Requirements

• Experience managing or scaling a customer community or engagement program across multiple channels
• Hands-on experience owning a community platform (Salesforce Community preferred; Khoros a plus)
• Strong understanding of community as a strategic customer engagement motion
• Experience designing and executing virtual customer events that drive engagement and skill development
• Experience building community initiatives that encourage user-generated content and peer-to-peer sharing
• Proven ability to influence cross-functional teams and drive alignment without direct authority
• Excellent communication skills with a talent for making complex ideas approachable and engaging
• Comfortable operating at both a strategic and executional level
• Analytical mindset with experience using engagement data to guide decisions
• Passion for building authentic, valuable customer communities

Responsibilities

• Own WalkMe World as the core community platform, managing content, engagement, moderation, and overall experience on Salesforce Community
• Design and execute community programs, including events, learning moments, campaigns, and advocacy initiatives
• Connect community efforts across channels (community platform, events, education, customer communications) to create a cohesive experience
• Design and lead user-generated content initiatives that elevate customer voices, encourage peer-to-peer sharing, and showcase real-world digital adoption use cases
• Partner with Customer Success, Product, Education, Marketing, Support, and SAP teams to drive shared investment in the community
• Align community initiatives with corporate priorities while staying deeply rooted in customer needs and feedback
• Collaborate with SAP stakeholders to ensure alignment with SAP’s community ecosystem
• Track and analyze engagement and sentiment across community touchpoints, using insights to continuously improve impact
• Foster peer-to-peer learning by identifying and activating champions, contributors, and advocates

Benefits

• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees