Senior Community Manager, Growth & Retention

HackerOne • Seattle, WA

30d • Remote

About The Position

At HackerOne, we connect organizations with the world's largest community of ethical hackers to help secure the digital world. As the Senior Community Manager for Growth & Retention, you will strengthen, scale, and energize our global hacker community. You will execute towards the defined Community strategy and manage oversight of programs that help hackers learn, connect, and thrive, expanding ambassador impact, elevating community experiences, and deepening long-term engagement. You'll collaborate closely with Community, Delivery, and Marketing teams to shape how we empower researchers worldwide. This role blends strategy, operations, and authentic relationship-building to ensure the HackerOne community continues to grow, innovate, and lead the industry. At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together - fostering collaboration, connection, and in-person moments that enrich our culture - while still preserving the benefits of remote work.

Requirements

• 5+ years of community management experience in cybersecurity, developer communities, open-source ecosystems, or related technical environments.
• Demonstrated ability to scale community, ambassador, or advocacy, programs across multiple regions.
• Proven experience planning and delivering virtual and in-person events with measurable outcomes.
• Experience with community platforms (e.g., Discord, Slack) and strong project management skills using tools such as Asana, Monday.com, or Trello.

Nice To Haves

• Experience with community event platforms (e.g., Bevy) or analytics tools (e.g., Looker).
• Background in bug bounty, offensive security, pentesting, or security research.
• Experience evaluating or managing conference sponsorships with ROI-focused decision-making.
• Experience supporting diverse global communities or multilingual audiences.

Responsibilities

• Grow & retain our global ambassador network by leading the HackerOne Brand Ambassador Program, including recruitment, onboarding, engagement, and recognition.
• Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries, demonstrating Change Agility to iterate quickly based on community insights.
• Apply an AI-First approach to enhance community operations and program scalability, using AI tools to improve ambassador workflows, event preparation, content creation, and data analysis.
• Define and measure program ROI through Data-Driven Decision Making, using dashboards, feedback loops, and performance indicators to guide investments and improve event and engagement outcomes.
• Drive ambassador-led events such as meetups, workshops, CTFs, and university engagements, ensuring high-quality experiences that reflect local needs and global standards.
• Lead conference and sponsorship planning by selecting opportunities, coordinating ambassador presence, and evaluating post-event impact using measurable criteria.
• Use First Principles Problem Solving to simplify global community processes, uncover root causes of engagement challenges, and design durable solutions that scale across regions.
• Build trusted relationships with hackers and ambassadors across Discord, h1.community, and industry events, fostering a sense of belonging and community identity that strengthens long-term loyalty.

Benefits

• Health (medical, vision, dental), life, and disability insurance
• Equity stock options
• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program
• Flexible Work Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 251-500 employees