Senior Community Management Professional

Humana • South Bend, IN

6d • $65,000 - $88,600 • Remote

About The Position

Become a part of our caring community and help us put health first The Senior Community Management Professional will be responsible for directing community engagement practices, facilitating and planning Member and Community Advisory Panels, collaborating with contracted medical and ancillary service providers, Federally Qualified Health Centers, Social Service Agencies, and care managers with the responsibility to link our membership to services and supports critical to the improvement of health outcomes. Responsible for representation of members’ interest, including input in policy development, planning and decision-making. Responsible for engagement in community boards and committees such as the Community Health Worker Network. Works directly with the Equitable Population Health Leadership team to drive outcomes aligned with larger organizational goals and builds a robust member outreach program. Compare member’s demographic and social support and services data to identify opportunities to address and fill service gaps with strategic community partners and service providers. Cultivate need-based partnerships with social support and service providers, supporting evidence-based programs with positive health outcomes. Positively position Humana among local/community groups and coalitions, community health leaders, and public health service providers. Use your skills to make an impact

Requirements

• Must reside in Michigan or within 40 miles of the border in Indiana or Ohio and be able to support members in southeast Michigan.
• Bachelor’s degree.
• Two (2) or more years of previous experience in healthcare or health plan marketing, community engagement or member/patient outreach.
• Skilled in planning, project management, community engagement and development, and resource mobilization.
• Understands the fundamentals of effective community engagement specific to Medicaid members, including those with behavioral health needs and varied health literacy.
• Proven knowledge and understanding of how to remove barriers to care in the Medicaid population.
• Exercises professional judgment and demonstrates strong facilitation, conflict management and consensus building skills.
• Ability to prioritize, organize, and coordinate multiple projects simultaneously.
• This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Nice To Haves

• Bachelors’ Degree in community health, public health or another related field.
• Bilingual or multilingual in Spanish, Arabic, Chaldean Neo-Aramaic, or other languages.
• Must be able to speak, read, and write fluently in both English and the specified language without assistance. Refer to the 'Additional Information' section for details on language proficiency assessments.

Responsibilities

• Directing community engagement practices
• Facilitating and planning Member and Community Advisory Panels
• Collaborating with contracted medical and ancillary service providers, Federally Qualified Health Centers, Social Service Agencies, and care managers with the responsibility to link our membership to services and supports critical to the improvement of health outcomes
• Responsible for representation of members’ interest, including input in policy development, planning and decision-making
• Responsible for engagement in community boards and committees such as the Community Health Worker Network
• Works directly with the Equitable Population Health Leadership team to drive outcomes aligned with larger organizational goals and builds a robust member outreach program
• Compare member’s demographic and social support and services data to identify opportunities to address and fill service gaps with strategic community partners and service providers
• Cultivate need-based partnerships with social support and service providers, supporting evidence-based programs with positive health outcomes
• Positively position Humana among local/community groups and coalitions, community health leaders, and public health service providers

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees