Senior Community Health Worker

Heluna Health•Alhambra, CA

1d•$23 - $29

About The Position

A team lead is responsible for implementing workflow procedures based on the direction from the Health Tech Navigator’s supervisor and team manager. Duties include providing key mentorship to health tech navigators, serve as subject matter expert on patient outreach and provide day-to-day agent support.

Requirements

Excellent verbal communication, and the ability to convey important information clearly and effectively
Strong leadership and initiative
Excellent delegator and mediator
People person, able to provide excellent customer service
Quick decision-making and problem-solving abilities
Excellent time management
Responsible, goal oriented and Strong attention to detail and able to multitask
Confident, proactive, and willing to take on workplace challenges
Strong listening skills and receptive to feedback
Works to positively motivate others
Successful clearing through the Live Scan and Health clearance process with the County of Los Angeles.

Nice To Haves

Bachelor’s Degree preferred but not required
Bilingual (preferred)

Responsibilities

Serve as team lead and mentor for Health Tech Navigators
Organize and run 1:1 meetings with team members as needed
Review agent performance data weekly
Discuss improvements and concerns with performance of staff in weekly Team Meetings
Organize and manage team help desk tickets
Maintain and update team calendar including team member days off
Restructure and organize Team Handbook (OneNote)
Attend and participate in designated leadership meetings to share information about the program.
Organize recruitment efforts
Participate in disciplinary processes as needed
Fill in for supervisor in times of absence
Work with Program Manager to assess specific site needs, report on team productivity, and create plans for improvement
Develop and update LAHP training materials for DHS staff as needed
Example slide decks, cheat sheets
Update relevant job aids as needed
Develop training materials for any relevant initiatives
Organize and deliver LAHP trainings for various DHS staff positions
Develop strategies to improve LAHP enrollment efficiency over the phone and in person
Provide weekly reports of productivity and update to staff and Leadership team
Create plans of outreach for the week using various tools
May be tasked to support the contact center with incoming calls, bidirectional texting and ticket managing