Senior Community Engagement Manager

Maleda Tech

23d•$35 - $40•Remote

About The Position

Maleda Tech is seeking a Senior Community Engagement Manager to serve as the primary bridge between a leading hospitality platform and its host community. In this pivotal role, you'll drive community growth, engagement, and business impact through strategic program management and stakeholder coordination. As the community champion, you'll coordinate cross-functional initiatives, lead growth projects, and develop programs that foster a vibrant and engaged host ecosystem.

Requirements

5-8+ years of experience in Community Management (experience with community events, online engagement, or distributed communities is highly valuable)
Proven track record scaling communities while maintaining high engagement
Strong project management skills with experience leading programs and processes
Ability to approach community through a strategic business lens and align community goals with business objectives
Experience managing volunteers in professional or personal settings (non-profit, community organizations)
Entrepreneurial mindset with solution-oriented approach and growth mindset
Highly autonomous and self-driven work style
Strong verbal communication and interpersonal skills
Effective cross-functional partner with ability to influence through persuasion, negotiation, and consensus building
Excellent organization and prioritization abilities, especially in remote environments
Ability to work with diverse individuals across cultural and generational differences
Passion for the hospitality industry and creating meaningful host communities

Responsibilities

Recruit, onboard, and manage new Community Leaders and launch Host Clubs
Develop strategies to grow host representation and participation in community programs
Test and implement new methods for connecting hosts across territories
Identify and nurture potential community leaders to expand the network
Design effective initiatives and content strategies to drive host engagement in community programs and foster meaningful conversation
Serve as the primary point of contact and coach for local Community Leaders—advising, coaching, remediating issues, and replacing inactive leaders when necessary
Support global community engagement programming with adaptations for local language and cultural needs
Educate Community Leaders on significant product changes and cascade feedback on product and policy to relevant internal stakeholders
Organize and lead impactful community events, both online and in-person
Support the development, execution, and scale of in-market pilots that leverage community programs to drive host success and accelerate business goals
Develop resources, engaging communications, and training materials for cross-functional business partners
Work with regional stakeholders to help them leverage and collaborate with the host community
Influence regional prioritization, process improvement, and program feedback
Build deep knowledge of assigned geographic markets to become the go-to source for host community insights relating to local needs, trends, and market dynamics