Senior Communications & Media Strategist

Connexus Credit Union

2d • Remote

About The Position

The Senior Communications & Media Strategist serves as a strategic advisor and hands-on executor who shapes and delivers integrated communications and media strategies that enable enterprise objectives, protect and enhance brand reputation, and support growth and trust in a regulated environment. The successful candidate will stay intellectually curious and actively seek context to anticipate communication needs, surface risks, and inform sound judgement in complex situations.

Requirements

• This position is Remote.
• Bachelor’s Degree, or commensurate experience is Required.
• 5+ years of demonstrated experience in a Communications or Media Strategist role, partnering with C-level executives is Required.
• 2+ years of experience building and executing internal communications strategies and managing corporate/executive communications is Required.
• 2+ years of experience with modern communication tools and platforms (e.g., SharePoint, Teams, email studios, media databases) is Required.
• Demonstrated experience with media relations, issues communications, managing online reviews programs or social customer care processes is Required.

Responsibilities

• Partners closely with senior leadership to craft executive communications, govern message standards, and coordinate cross-functional storytelling, so timeliness and quality of work are paramount.
• This role owns earned media and reputation management programs, including proactive pitching, issues response, and review monitoring/response protocols.
• Build and execute an annual internal communications strategy that aligns employees to company vision, values, and priorities; plan editorial calendars, cadence, and channel mix (e.g., SharePoint, Teams All-Staff, email, live forums).
• Provide governance framework and supporting documentation for how and when to use various channels (e.g. Teams, SharePoint, email).
• Serve as lead writer/editor for leadership messages, all-staff announcements, and key change communications; ensure clarity, consistency, and brand voice.
• Support the CEO brand by developing multi-format CEO communication assets and recurring content series.
• Counsel executives on tone, timing, and potential impacts.
• Maintain and optimize internal channels (e.g., SharePoint homepage; Teams All-Staff) for reach and engagement, including analytics and continuous improvement.
• Integrate AI responsibly into content creation and analysis workflows.
• Develop presentation materials and talking points for executive and enterprise meetings.
• Lead earned media strategy and relationships with reporters, editors, and industry outlets; pitch stories that elevate the brand and support business priorities.
• Draft, edit, and route press releases, media statements, and Q&As; ensure consistency with brand, regulatory, and risk standards.
• Establish and enforce communication protocol for Incident Response Team (approval matrix, holding statements, post-mortems) in partnership with Risk.
• Own the online reviews and ratings strategy (Google, Apple/Android app stores, social/business directories) with clear SLAs, escalation paths, and insights reporting.
• Translate insights into product, service, and journey improvements with accountable business owners.
• Partner with stakeholders to ensure timely, brand-appropriate responses and to address root-cause drivers of negative feedback.
• Own internal content, governance, and brand standards.
• Coach leaders and subject-matter experts on message development, media readiness, and presentation best practices; coordinate spokesperson training.
• Collaborate with creative/video teams to produce high-quality content for internal culture-building and community relations.
• Develop annual plans and quarterly scorecards; track channel engagement, employee sentiment, earned media outcomes, share of voice, and review ratings/response times; translate insights into actions.
• Act as communications owner for enterprise-wide issues requiring rapid alignment, including Incident Response Team.
• Ensure all communications comply with applicable Federal/State regulations (e.g., BSA and bank/credit union advertising standards) and internal policies.

Benefits

• 25 days of paid time off and 10 paid holidays
• 16 hours of paid Volunteer Time Off
• 401K Retirement with up to 6% employer match
• Excellent Health, Dental, Vision insurance, including multiple plan options
• Health Savings Account with generous employer contributions
• Employer paid Life insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement from $4,000 - $7,000 per calendar year
• Robust Learning and Development program that includes an annual professional development stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level