Senior Commercial Property Manager

IronRoad•Dayton, OH

About The Position

The Sr. Commercial Property Manager will be responsible for the total day-to-day planning, supervision, and scheduling of property management functions for an assigned portfolio of investment and third-party properties. This role is accountable for achieving owners' investment goals while delivering a high level of customer service to clients. In addition to property oversight, this role includes direct management, training, and leadership of property management staff, fostering a collaborative, high-performing team environment. The ideal candidate is a motivated self-starter who can work independently while also effectively leading, mentoring, and developing team members to meet operational and client service standards. A strong Sr. Property Manager will be detail-oriented, exercise sound judgment, and demonstrate strong leadership presence in overseeing day-to-day operations. They will have working knowledge of office processes, computer software, and electronic communication tools including Microsoft Office (Word, Excel, PowerPoint). Success in this role requires excellent written and verbal communication skills, strong interpersonal abilities, and the ability to lead within a high-profile environment with professionalism, discretion, and diplomacy-while promoting teamwork, accountability, and adherence to company policies and service standards. We are looking for someone who brings leadership, energy, and a great vibe to our client's team.

Requirements

5+ years of experience in Commercial Property Management
Real Estate License required
Previous experience managing, training, and leading a team within a property management or real estate environment strongly preferred
Demonstrated ability to lead teams, delegate responsibilities, and drive performance outcomes
Strong customer service orientation with excellent interpersonal and problem-solving abilities
Proven administrative and organizational management skills
Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Excellent written and verbal communication skills
Ability to compose business correspondence, prepare reports, and deliver presentations
Ability to handle confidential information with discretion
Valid driver's license required for travel to properties, client meetings, and vendor coordination

Nice To Haves

CPM or RPA preferred

Responsibilities

Regular attendance is required during normal working hours.
Work beyond 40 hours per week may be required on occasion.
Directly supervise, mentor, and support property management staff, including Assistant Property Managers and administrative personnel
Train and onboard new team members, ensuring alignment with company policies, systems, and service expectations
Establish performance expectations, provide ongoing coaching, and conduct performance evaluations
Delegate responsibilities effectively while maintaining accountability for team deliverables
Foster a collaborative, positive team culture focused on service excellence and continuous improvement
Identify skill gaps and implement training initiatives to enhance team performance and efficiency
Serve as primary client communication contact for any building issues or for problems between clients.
Promptly respond to requests from clients for service or information with the goal of helping them in the shortest possible time.
Anticipate and solve client concerns involving maintenance and service of the buildings.
Develop and implement client retention programs, including planning and coordination of client appreciation events as approved by Owner.
Communicate regularly with clients by newsletter or other correspondence to let them know about upcoming events, construction projects, new neighbors, etc.
Follow up on progress of service requests from Clients to assure they are satisfied with Services' maintenance and contracted services.
Proactively on a routine basis visit each client to give a "personal touch", and to aid the development of a trusting business relationship.
All associates are required to monitor, track, and summarize time spent on projects and assignments to measure account profitability.
Prepare annual operating expense budgets for each portfolio property.
Create non-recurring expense projections annually - making recommendations to Owner for long range capital budgeting.
Prepare variance reports monthly or quarterly for Owners/Asset Managers, as required.
Calculate and provide information annually or quarterly (as needed) for CAM billings to Accounting as required by certain building leases or condo management agreements.
Invoice clients for services, as required by the lease.
Revise budget as necessary during the year.
Maintain communications contact with Owner representatives - keep Owners well informed on matters affecting the properties.
Code and approve operating expense invoices for payment.
Interface with the Asset Management on new properties and properties being refinanced providing financial or physical property information, as needed.
Prepare "Year to Year" variances as required by Owner.
Prepare 3rd party monthly accrual reports and variance reports plus any other reports deemed necessary by the Owner.
Plan and coordinate Annual Association Meetings with unit owners or park association landowners.
Regular inspection and evaluation of building interior and exterior finishes, cleaning, doors, locks and windows, HVAC systems, building mechanical systems, roofs, pavement, landscaping as well as janitorial, security and trash services.
Identify emergency, safety, and urgent repairs, solicit bids, and recommend action to Owner.
Coordination, negotiation, contracting and supervision and quality control of all outside service providers for janitorial, landscape care, snow removal, electrical, plumbing, heating and air conditioning repair and maintenance, parking lot repair and maintenance, carpenters, window washers, roofers, etc.
Create bid specifications for repair or regular maintenance work.
Create and administer Inspection and Testing Schedules for Preventative Maintenance of building systems.
Assist leasing; back up agent to show space to prospects as needed; develop renewal/expansion leads and communicate such.
Conduct property tours as required with lenders, insurance companies, owners, and investors.
Supervise minor building renovation or improvement work.
Communicate with tenant fit-up team to coordinate construction activities in assigned portfolio.
Maintain 24 hour / 7-day availability for property emergencies.
Oversee team execution of property inspections, maintenance coordination, and vendor management
Provide guidance and approval on vendor selection, contract negotiation, and service delivery standards
Ensure team compliance with operational procedures, safety standards, and company policies
Lead regular team meetings to review property performance, priorities, and client needs
Serve as escalation point for complex tenant, client, or operational issues