Senior Commercial Operations Specialist

Mercantile Bank•Comstock Park, MI

20d•Onsite

About The Position

Join Mercantile Bank as a Senior Commercial Operations Specialist in Comstock Park, MI, and take your career to the next level in a dynamic and collaborative environment. This onsite position offers the unique opportunity to engage directly with our customer-focused initiatives, helping to identify and solve critical operational challenges. You will be instrumental in driving innovation and excellence within our team, contributing to a high-performance culture that values integrity and accountability. Work alongside passionate professionals, leveraging your expertise to enhance operational efficiency while fostering inclusivity and teamwork. This role is perfect for those who thrive in a fast-paced setting and are eager to make a meaningful impact. Here at Mercantile Bank, we champion forward-thinking ideas that not only support our clients but also empower your career growth. By joining us, you’ll be part of a vibrant team that prioritizes collaboration and creativity. Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It’s more than being a financial institution, it’s being a trusted ally and community partner. As Michigan’s largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks’ vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. The Senior Commercial Loan Operations Specialist at Mercantile Bank plays a critical role in ensuring the smooth operation of our loan servicing department in Comstock Park, MI. In addition to the core responsibilities of verifying and inputting loans into our core processing system, you will be instrumental in training colleagues on advanced functions and writing detailed procedural documentation. Your expertise will help maintain data integrity, allowing the bank to track and verify loans efficiently while ensuring compliance with all laws and regulations. You will manage daily reports, calculate payment and interest figures, and assist with the processing of higher-risk transactions. You will also assist with higher seasonal volumes such as Commercial Escrow processing and year end reporting, as well as review collateral releases for errors. Your keen eye for detail will identify trends and risks, helping to minimize potential issues for both the bank and its clients. As part of a high-performing team, you’ll contribute to creating and modifying operational procedures, enhancing efficiency, and fostering a culture of excellence and collaboration.

Requirements

3 to 5 years of job-related experience
Understanding of loan risks and detailed knowledge of the Bank's portfolio, loan documentation, collateral perfection and loan systems
Commercial Loan documentation training
A bachelor's degree or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree
A personal mobile devise is required for system sign in and emergency procedures

Nice To Haves

Prior credit training
Basic proficiency in Microsoft Office applications

Responsibilities

Verifying and inputting loans into our core processing system
Training colleagues on advanced functions
Writing detailed procedural documentation
Maintaining data integrity
Managing daily reports
Calculating payment and interest figures
Assisting with the processing of higher-risk transactions
Assisting with higher seasonal volumes such as Commercial Escrow processing and year end reporting
Reviewing collateral releases for errors
Identifying trends and risks
Creating and modifying operational procedures