Senior Manager, Commercial Operations

Omada Health

12d•$154,880 - $202,400•Remote

About The Position

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. We are looking for a Senior Manager, Commercial Operations Forecasting and Analytics to own Omada's sales forecast and keep our commercial plans tightly aligned to our evolving go‑to‑market strategy and product portfolio. This role goes beyond running models and analytics; you will define and own Omada’s commercial forecasting operating model—setting objectives, standards, methodologies, and governance that establish a single, trusted view of future demand across the enterprise. You will work closely with Sales Operations, Finance, and our care delivery teams (coaching capacity, member support, and supply chain) to translate complex B2B2C dynamics into robust projections and insights that guide planning across the company. By owning day‑to‑day forecasting operations and system evolution, you will create leverage for the Director of Commercial Forecasting and Analytics to focus on next‑generation capabilities (e.g., new forecasting systems, GLP‑1 and prescription data integration, AI‑enabled forecasting).

Requirements

10+ years of experience in sales operations, commercial analytics, FP&A, investment banking, consulting, or a related analytical field, ideally within B2B or B2B2C environments.
Deep experience building and owning forecasting or planning models, including structuring complex assumptions, performing scenario analysis, and presenting insights to senior stakeholders.
Track record as the primary owner of a critical forecasting or planning process, including designing the operating model, influencing senior stakeholders, and driving multi‑team adoption of new standards and tools.
Strong SQL skills and relational data modeling experience, with the ability to define how commercial data should be structured, tagged, and joined to support robust forecasting and analytics.
Hands‑on experience designing and implementing data models and dashboards in Power BI or a similar BI platform (e.g., Looker, Tableau), including shaping and governing data from multiple sources (e.g., Salesforce, data warehouse, marketing systems) into scalable, reliable forecasting assets.
Solid understanding of how commercial, operational, and financial teams interlock to deliver an accurate, trusted forecast across a multi‑product portfolio.
Excellent problem‑solving skills with the ability to transform ambiguous, rapidly changing inputs into structured analytical approaches and clear recommendations.
Demonstrated executive presence and communication skills, with the ability to influence stakeholders at all levels while still rolling up your sleeves to validate data and iterate on models.
Comfortable working in a fast‑changing environment where GTM motions, products, and partner needs evolve quickly, and where you help drive clarity through structure, process, and analytics.

Nice To Haves

Experience implementing or upgrading forecasting tools, analytical workflows, or data models in a high‑growth, evolving, or public‑company environment.
Background in healthcare, digital health, health plans/PBMs, or other complex, regulated industries with multi‑stakeholder sales cycles.
Prior work supporting capacity planning or operational forecasting alongside care delivery, supply chain, or customer support teams.
Familiarity with Salesforce data models and RevOps processes (pipeline management, incentive compensation, territory / quota design).
Passion for leveraging data, analytics, and emerging technologies (e.g., advanced BI, AI‑driven forecasting) to improve healthcare and outcomes for people living with chronic conditions.

Responsibilities

Define and own Omada’s end‑to‑end enrollment forecasting operating model—setting objectives, methodologies, input standards, and core assumptions with limited input—and drive alignment on these choices across Commercial, Finance, and Care leaders, including for new programs such as GLP‑1 for weight management.
Build, refine, and maintain forecasting models and analytical frameworks that integrate data from Salesforce and other internal systems, enabling scenario analysis, sensitivity testing, and drill‑downs by customer, segment, and product.
Own the commercial forecasting data model end‑to‑end—writing complex SQL queries and guiding stakeholders on how pipeline, product, and channel data must be structured and tagged in Salesforce and other systems to support reliable, efficient analysis.
Partner with Sales, Marketing, and Finance to define and operationalize forecast drivers, inputs, and metrics, ensuring assumptions are documented, transparent, and consistently applied.
Collaborate with care teams (coaching, member support, supply chain) to connect commercial forecasts to operational capacity and resource planning, providing analytical insights that support proactive decision‑making.
Establish and facilitate recurring governance routines (e.g., forecast reviews, variance analyses, assumption updates) that drive accountability, transparency, and continuous improvement in forecast accuracy.
Create and deliver clear, compelling forecast outputs and decision views for senior leadership and functional owners, directly informing investment decisions, care capacity plans, and GTM tradeoffs.
Lead department‑level transformation of forecasting data pipelines, tools, and processes—designing scalable, standardized structures and stakeholder behaviors that materially upgrade how Omada forecasts and plans across Commercial and Care Teams.