Senior Commercial Loan Servicing Specialist-Agency Services

Wells Fargo Bank•Charlotte, NC

4d•Hybrid

About The Position

About this role: Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist as part of the Agency Services team within Corporate and Investment Banking Loan Operations (CIBLO). This team supports syndicated loans and their transactions. The Specialist will be responsible for the end-to-end servicing of syndicated commercial loans, ensuring accuracy, compliance, and timely execution of operational processes. Learn more about our career areas and lines of business at wellsfargojobs.com . In this role, you will: Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements Coordinate all aspects of resolving open customer service issues; interact with internal and external customers Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes Identify activities of the team to ensure conformity with established procedures Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Requirements

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to work hybrid schedule, 8:30 am – 5:30 pm
Willingness to work on-site at stated location on the job opening
This position is not eligible for Visa sponsorship

Nice To Haves

2+ years of experience servicing syndicated commercial loans
2+ years of demonstrated experience with LoanIQ
Aptitude for navigating mainframe applications
Strong understanding and demonstrated knowledge of syndicated loan structures, servicing requirements and commercial banking regulatory requirements
Ability to work independently and/or as a member of a high-performance team against aggressive deadlines
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment
Proven analytical, organizational, and problem-solving skills
Strong communication skills and ability to work collaboratively across teams
Ability to provide strong customer service and to develop customer relationships
Excellent verbal, written and interpersonal communication skills
Intermediate Microsoft Office skills

Responsibilities

Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Identify activities of the team to ensure conformity with established procedures
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements