Senior Commercial Counsel (Channel)

Zoom•Denver, CO

6d•Hybrid

About The Position

Zoom is looking for a Senior Commercial Counsel (Channel) to join our award-winning and dynamic-legal team. This role has a focus on strategic partnerships (especially telecommunications service providers and carriers), channel programs/incentives and channel agreements. It is an exciting opportunity for an attorney who thrives in a quick, collaborative environment. This role will navigate Zoom's shift to a channel-first strategy, driving strategic deals and supporting cutting-edge innovation. This position reports to Associate General Counsel, Commercial (Channel). As Senior Commercial Counsel (Channel), you will serve as a trusted advisor to Zoom’s Channel and Partner teams, supporting our global partner ecosystem. You will also advise Zoom's Strategy/Business Development Organization. You will lead legal support for Zoom’s Service Provider partner programs, this includes drafting, reviewing and negotiating a wide range of channel and strategic partnership agreements. This role requires a leadership presence and a mix of legal acumen, business judgment, and the ability to work cross-functionally.

Requirements

JD from an accredited law school and active membership in at least one US state bar.
12+ years commercial transactions experience (which may be a combination of law firm and in-house legal department experience).
Experience advising on or negotiating agreements with telecommunications service providers and carriers, including carrier resale or network-enabled SaaS offerings.
Experience with partner program terms, policies, and guides.
Familiarity with channel and partner agreements (reseller, distributor, referral, etc.).
Business judgment and ability to balance legal risk with business objectives.
Excellent communication skills, with a focus on building relationships and delivering practical, actionable advice.
Ability to manage multiple priorities in an evolving, dynamic environment.
Experience supporting SaaS or cloud organizations and related revenue recognition concepts and issues.
Highly responsive with a service-oriented attitude with the ability to give succinct, commercially-driven legal advice.
Works well independently and in a multidisciplinary team environment with good organizational and interpersonal skills.
Excellent work ethic and ability to multi-task, prioritize, and follow-through on numerous projects.
Sense of humor and ability to empathize and resolve conflicts.

Nice To Haves

Prior in-house experience at a SaaS, technology, or communications company.
Experience supporting partnerships with global or regional telecommunications carriers or service providers.
Familiarity with carrier-specific commercial, regulatory, and operational considerations (e.g., SLAs, service credits, regulatory flow-downs, network dependencies).
Knowledge of privacy, antitrust, competition law, and channel compliance considerations.
Experience with artificial intelligence concepts, contract provisions, and counseling.

Responsibilities

Reviewing, drafting, and negotiating a variety of commercial agreements. Agreements include master partner agreements, SaaS channel agreements (reseller and distribution agreements), referral and alliance agreements, data processing addenda and agreements, and professional services agreements. In addition to, statements of work, service schedules, support and service level terms, and other legal documentation.
Supporting and negotiating strategic partnerships with telecommunications service providers, carriers, and managed service providers (MSPs), including carrier resale and network-integrated offerings.
Reviewing and assisting in maintenance of Zoom’s partner program terms to ensure they are clear, scalable, and enforceable (E.g., program guides, participation agreements, and incentives - especially those for Service Providers).
Providing practical guidance to business teams on interpreting and applying program terms, including dispute resolution and enforcement scenarios.
Working cross-functionally to draft terms for new products and services for channel adoption.
Creating and maintaining playbooks, templates, and contract workflows to drive efficiency and consistency across the partner ecosystem.

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