Senior Commercial Collections Representative

Wells Fargo Bank•Des Moines, IA

1d•Hybrid

About The Position

Wells Fargo is seeking a Senior Commercial Collections Representative in the Transaction & Processing as part of the Commercial Lending Operations division. This role involves managing, reviewing, and negotiating a high-risk portfolio consisting of complex delinquent loans of high-level collateralized accounts which require special handling and analysis. The representative will also assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction.

Requirements

2+ years of Commercial Collections support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience working in Accounting, Accounts Payable/Accounts Receivable
Customer service/Customer Care experience
Experience working within the following systems: Artiva, and/or Infolease
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Excellent verbal, written, and interpersonal communication skills
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Excellent critical thinking and problem-solving skills, and the ability to embrace and adapt to change
Sound analytical skills with high attention to detail and accuracy
Experience delivering results in a fast-paced, deadline driven environment
Sound organizational, multitasking, and prioritizing skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work effectively, as well as independently in a team environment
BS/BA degree in accounting, finance, and/or economics

Responsibilities

Manage, review and negotiate a high risk portfolio consisting of complex delinquent loans of high level collateralized accounts which require special handling and analysis
Understand company policies and procedures and execute without issue
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Make decisions and resolve issues to meet business objectives
Interpret policies, procedures, and compliance requirements
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements