Senior Collections Representative

TEKsystems•Louisville, KY

10d•$18 - $21•Onsite

About The Position

Our client is a long‑standing, family‑owned and highly reputable collections organization. Known for strong employee tenure and a supportive, close‑knit culture, this company values work‑life balance — no overtime, no weekends, and no taking work home. Employees enjoy a stable environment where people truly like coming to work. About the Role Our client is seeking an experienced Senior Collections Representative to help drive team performance through coaching, training, and supportive accountability. This role is ideal for a seasoned call center professional who enjoys mentoring others, leading by example, and balancing performance expectations with a positive, customer‑first approach. To ensure a strong understanding of internal systems, processes, and customer interactions, the selected candidate will begin in a frontline Collections Representative role for the first few months before transitioning fully into the Senior capacity. There may also be opportunities to assist with escalated customer calls. What Success Looks Like A team that consistently meets or exceeds collection goals High‑quality, customer‑centered interactions on every call Strong team engagement, retention, and ongoing skill development A positive work environment built on coaching, constructive feedback, and trust

Requirements

3+ years of call center experience required (collections experience strongly preferred)
Strong coaching, training, and communication skills
Ability to balance performance metrics with a customer service‑forward mindset
Comfortable supporting a mix of seasoned and brand‑new collectors

Nice To Haves

Previous leadership, team lead, or supervisory experience in a call center environment preferred
Associate’s degree or higher highly preferred

Responsibilities

Drive team performance through consistent coaching, feedback sessions, and training
Support and develop both new hires and tenured collectors through tailored guidance
Monitor and improve collection rates, call quality, customer satisfaction, and team retention
Foster a positive, customer‑focused culture while maintaining performance expectations
Ensure all collection activity complies with legal, regulatory, and ethical standards
Assist with escalated customer interactions as needed