Senior Collector

Alto-Shaam • Menomonee Falls, WI

32d

About The Position

The Senior Collector is responsible for managing and optimizing the company’s accounts receivable portfolio. This role ensures timely collection of outstanding invoices, minimizes credit risk, and supports cash flow objectives. The Senior Collector will work closely with internal teams and external customers to resolve payment issues and maintain strong relationships.

Requirements

• Education: Associates Business Degree or higher
• Experience: Minimum 5 years of experience in credit and collections, preferably in manufacturing or distribution.
• Strong comfort with Microsoft Office Suite (Outlook & Excel) and strong knowledge of ERP systems (Oracle experience is a plus).
• Skills: Excellent negotiation and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities.
• Experience handling large, complex accounts.
• High attention to detail and commitment to accuracy.

Responsibilities

• Collections Management: Proactively manage the entire portfolio of customer accounts to ensure timely payment.
• Monitor aging reports and prioritize collection efforts to meet DSO (Days Sales Outstanding) targets.
• Process Improvement: Identify and implement best practices to streamline collection processes.
• Assist in developing policies and procedures for credit and collections.
• Customer Communication: Contact customers via phone, email, and written correspondence regarding overdue invoices.
• Negotiate payment arrangements and resolve disputes professionally.
• Credit Risk Assessment: Review and analyze customer creditworthiness; recommend credit limits and terms.
• Collaborate with finance and sales teams to mitigate risk on new and existing accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 101-250 employees