Senior Collections Specialist

Aston Carter•Hopkins, MN

6d•$25 - $34•Hybrid

About The Position

This role involves managing a portfolio of customer accounts primarily within the manufacturing and service sectors. Emphasizing relationship management, the role focuses on maintaining customer goodwill while minimizing receivables. The specialist will engage in a variety of customer interactions, primarily through phone and email, to ensure effective portfolio management and resolution of invoicing issues.

Requirements

5+ years of Collections experience.
Proficiency in accounts receivable and invoicing.
Ability to handle a high volume and workload.
Comfortable with weekly and monthly performance metrics.
Multitasking capability.
Experience in the manufacturing and/or service industry.

Nice To Haves

Experience with SAP is a plus but not required.
Strong customer service skills are essential.

Responsibilities

Expedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer goodwill.
Coordinate the resolution of customer disputes with internal departments and customer contacts.
Work directly with customers to analyze account history.
Collaborate with various internal teams to analyze and resolve customer issues with a focus on root causes.
Contact customers when new orders go on hold to resolve disputes and expedite payments.
Participate in the credit approval process as needed.
Timely respond to customer requests via phone and email, including processing credit card payments and requesting customer master updates.
Identify and escalate accounts that require demand letters or handling by third-party collection agencies.