Senior Collections Specialist

Hub Group•Oak Brook, IL

4d•$25 - $29

About The Position

Major Responsibilities: • This role requires the ability to work well with all levels within Hub Group including collections, Account Managers, CAOs, EVPs, VPs, external customers and Payco's. • Be able to resolve all disputes, invoice problems, IT issues, pricing or fuel issues in a timely manner. • Through effective internal and external communication, this position supports on boarding new customers and new processes, company billing, documentation challenges, credit challenges and cash application goals while providing stellar customer service. • Be responsible for a portfolio of $5 Million to $40 Million of customer AR at one time. • This individual must be diligent, organized, strategic, and analytical. They need to able to analyze data through spreadsheets in Exel using formulas, V-Lookups and pivot tables that data to provide solutions based on the findings. • Position requires the ability to motivate internal customers and external customers to complete the necessary tasks for Hub Group to collect funds that are owed. • The Senior Collection Specialist must provide recommendations to correct issues and guidance of next steps, which will require understanding the scope of the issue and the stakeholders. • Time management and organization is key to the success of this role as is a clear understanding of daily goals and the ability to prioritize. • Ability to learn and to work in different operating systems simultaneously. • Verify payment status of outstanding invoices, summarize and share results and provide next steps and actions that are needed. Document interactions with customers, internal teams and Payco's but providing the issues, actions, owners and dates. • Make collection calls and recommend actions for slow/poor paying customers. • Prepare and maintain demand letters as well as work with legal to provide needed documentation. • Resend invoices and customer statements as required. Human Resources 062023 Page 2 • Review daily cash application report for discrepancies and need for remittance advices. • A senior is expected to mentor the collection staff, be an expert trainer on Paycos and be the go-to when manager is out. • Maintain their portfolio in good order and current. • Duties, responsibilities and activities may be assigned or changed from time to time.

Requirements

Five years of collections experience is preferred
Experience in the transportation industry is preferred
Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
Must be able to multi-task and work in a fast-paced environment
Proficiency with software programs such as MS products
Proficiency in Excel a must, as well as data entry skills are required
Must be a team player with high energy and strong organizational and problem solving skills
Must be able to work with minimal supervision and focus on goals of the department

Responsibilities

Work well with all levels within Hub Group including collections, Account Managers, CAOs, EVPs, VPs, external customers and Payco's.
Resolve all disputes, invoice problems, IT issues, pricing or fuel issues in a timely manner.
Support on boarding new customers and new processes, company billing, documentation challenges, credit challenges and cash application goals while providing stellar customer service.
Be responsible for a portfolio of $5 Million to $40 Million of customer AR at one time.
Analyze data through spreadsheets in Exel using formulas, V-Lookups and pivot tables that data to provide solutions based on the findings.
Motivate internal customers and external customers to complete the necessary tasks for Hub Group to collect funds that are owed.
Provide recommendations to correct issues and guidance of next steps, which will require understanding the scope of the issue and the stakeholders.
Time management and organization is key to the success of this role as is a clear understanding of daily goals and the ability to prioritize.
Ability to learn and to work in different operating systems simultaneously.
Verify payment status of outstanding invoices, summarize and share results and provide next steps and actions that are needed.
Document interactions with customers, internal teams and Payco's but providing the issues, actions, owners and dates.
Make collection calls and recommend actions for slow/poor paying customers.
Prepare and maintain demand letters as well as work with legal to provide needed documentation.
Resend invoices and customer statements as required.
Review daily cash application report for discrepancies and need for remittance advices.
Mentor the collection staff, be an expert trainer on Paycos and be the go-to when manager is out.
Maintain their portfolio in good order and current.
Duties, responsibilities and activities may be assigned or changed from time to time.