Collections Senior Specialist

Valon Mortgage • Phoenix, AZ

2d • Onsite

About The Position

We're seeking a Collections Senior Specialist to collect debt and resolve homeowner issues in real time. The ideal candidate is a self-motivated individual who is able to easily adapt to a fast-paced environment.

Requirements

• 3+ years of collections experience.
• Previous skip-tracing experience.
• Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest).
• Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems.
• Previous experience with using workforce tools or partnering with workforce management teams.
• Previous experience with handling sensitive documentation.
• Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA).
• Excellent time management skills.
• Ability to assess homeowner needs and overcome objections.
• High School Diploma or equivalent

Responsibilities

• Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws.
• Perform skip-tracing to locate homeowners with incorrect contact information.
• Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service.
• Meticulously document all inbound and outbound collections efforts within the company platform.
• Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans.
• Mentor other Collections Specialists, leading departmental projects and initiatives as required.
• Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies.
• Identify gaps in processes and recommend improvements.
• Test various contact center tools and platforms.

Benefits

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation!
• Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees