Senior Collections Specialist

CRH Americas•Dunwoody, GA

79d•Hybrid

About The Position

The Senior Collector is responsible for coordinating departmental collection activities, working closely with team members and management to monitor and ensure compliance with collection laws and collection policies. This person must be able to initiate, maintain, and grow solid relationships with our supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management to minimize operational risk while improving cash flow for Oldcastle Infrastructure Participation in monthly collection conference calls with Field Partners and customers to drive results and resolve non-payment issues.

Requirements

12 + years of related experience in B2B collections
Excellent communications skills, both verbal and written
Excellent customer service skills
Excellent Excel skills including VLOOKUP and pivot tables
Ability to reconcile AR accounts
Ability to communicate with both the internal and external customer
Ability to maintain accuracy in very detailed work environment, highly detail oriented
Proficient in PC skills, accounting software, Internet based

Nice To Haves

Knowledge of lien laws a plus

Responsibilities

Handle a portfolio with a potential of over 700 customers.
Responds to email and telephone inquiries from customers, and researches/resolves outstanding invoice issues.
Reviews reports and provides feedback to sales, supply chain, and operational teams to drive action within the business
Provides detail reconciliations as directed by Management.
Assign deduction reason codes to unpaid invoices, short paid invoices, and stand-alone deductions
Communicate issues timely to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrences
Review existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepancies
Follows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary.
Resolve unapplied cash on account as well as assist cash with unapplied cash that may belong to the AR.
Update weekly and monthly reports for management with the status of delinquent customers and disputes.
Work closely with cross-functional teams such as Sales, Marketing and Customer Service to resolve collection and deduction issues
Ability to stay accountable, transparent and escalate key issues in a timely matter
Participate in monthly Regional calls with all stakeholders
Maintains accurate and current notes on status of customer accounts
Review and propose potential doubtful or past due accounts for write off.
Work closely with the credit department to ensure liens are filed, credit limits are not over, and accounts deemed necessary are put on hold.
Ability to speak to your portfolio through analytics and reporting.

Benefits

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

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