Senior Collections Specialist

AP Recruiters & Associates•Coral Gables, FL

15d•$23•Onsite

About The Position

Our client is a leading energy company seeking an experienced Collections Specialist to join their team. This role offers the opportunity to work with a Fortune 500 organization in the utilities sector, managing complex collection processes and contributing to financial recovery efforts.

Requirements

6-10 years of progressive collections experience, preferably in utilities or similar regulated industry
Proven track record managing complex delinquent account portfolios
Strong analytical skills with experience in accounts receivable analysis
Excellent verbal and written communication skills
Demonstrated negotiation abilities and conflict resolution skills
Proficiency with collection software systems and CRM platforms
Knowledge of bankruptcy procedures and legal collection processes
Ability to work independently while maintaining attention to detail
Customer service orientation with professional demeanor
High school diploma required; Bachelor's degree preferred

Responsibilities

Manage a diverse portfolio of delinquent accounts across all aging buckets (1-120+ days)
Handle specialized collection queues including First Payment, Defaults, Write-offs, Legal, and Bankruptcy cases
Execute daily collection activities through multiple channels: phone calls, emails, texts, and formal correspondence
Maintain systematic follow-up processes to ensure customer payment commitments are honored
Collaborate with cross-functional teams including Customer Service, Product, Billing, and Legal departments
Prepare comprehensive weekly forecasts and progress reports segmented by aging categories
Analyze accounts receivable data and identify non-payment trends and patterns
Structure and manage payment plans, process payments, and evaluate extension eligibility
Conduct skip tracing activities and coordinate field assignments for unlocatable accounts
Investigate and resolve collection-related disputes efficiently and professionally
Prepare litigation cases and coordinate with legal teams for escalated accounts