Senior Collections Representative

FATL•Dalton, GA

9h•Onsite

About The Position

First American Title Lending currently seeks an experienced Senior Collections Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. This is an in person, onsite position.

Requirements

2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
Proficient and professional verbal and written communication skills
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
Ability to interact effectively primarily over the telephone and through email
Attention to detail and exceptional prioritizing and organizations skills
Strong interpersonal, active listening, critical thinking, and analytical skills
Flexibility to work various daytime schedules

Nice To Haves

Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
Bilingual in Spanish/English strongly preferred

Responsibilities

Complete 100-120 calls and customer contacts daily
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
Ensure documentation of all collection attempts in appropriate systems
Assist in repossession and legal process
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
Meet or exceed minimum goal requirements based on Company objectives