Senior Collections Representative

First Dakota National Bank•Sioux Falls, SD

1d•Onsite

About The Position

First Dakota is hiring a full-time Senior Collections Representative to join our Sioux Falls team. This position will support the VP Collections by providing timely and consistent collection efforts on past due retail, real estate loans and overdrawn checking accounts. Maximize recovery on losses sustained on loans, checking accounts or accounts with fraudulent activity by utilizing the most cost effective recovery channels. Hours include Monday-Friday 8:00 AM - 5:00 PM. This position has the potential to grow into a senior level role based on skills, experience and qualifications. Duties Work daily department reports. Initiate contact with delinquent retail and/or mortgage loan customers and customers with overdrawn checking accounts to negotiate acceptable payment arrangements. Prepare and distribute charge off reports for loans, lines of credit and DDA accounts. When applicable, initiate the repossession process in a timely and efficient manner. Arrange for the sale or liquidation of any repossessed collateral. After collateral has been liquidated and a deficiency exists, initiate appropriate reassignment to collection agencies or begin the legal process by using the most efficient means to maximize recovery. Assist VP Collections in the preparation of department reports. Assist VP Collections to provide timely response to credit report disputes through E-Oscar. Locate customers through the use of applicable skip trace tools. Understand laws and regulations related to Bank operations and perform duties in accordance with these regulations. Successful execution of all compliance responsibilities as required to effectively complete all specific job duties. Other duties as assigned. Qualifications Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Attributes include a positive attitude and good work ethic.
The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures.
Communicate effectively with clientele, co-workers and departments to resolve an assortment of needs.
Strong organizational skills and the ability to work well in a team environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements are representative of the knowledge, skills, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED).
Minimum 2 years collection experience, knowledge of consumer rights and governmental regulations as it relates to collection activity, and a broad understanding of collateral liquidation alternatives.

Responsibilities

Work daily department reports.
Initiate contact with delinquent retail and/or mortgage loan customers and customers with overdrawn checking accounts to negotiate acceptable payment arrangements.
Prepare and distribute charge off reports for loans, lines of credit and DDA accounts.
When applicable, initiate the repossession process in a timely and efficient manner.
Arrange for the sale or liquidation of any repossessed collateral.
After collateral has been liquidated and a deficiency exists, initiate appropriate reassignment to collection agencies or begin the legal process by using the most efficient means to maximize recovery.
Assist VP Collections in the preparation of department reports.
Assist VP Collections to provide timely response to credit report disputes through E-Oscar.
Locate customers through the use of applicable skip trace tools.
Understand laws and regulations related to Bank operations and perform duties in accordance with these regulations.
Successful execution of all compliance responsibilities as required to effectively complete all specific job duties.
Other duties as assigned.