Senior Collections Coordinator

Cherry Bekaert • Indianapolis, IN

1d • $20 - $31 • Hybrid

About The Position

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. We are seeking for a Senior Collections Coordinator to join our team. The Senior Collections Coordinator will have an opportunity to work a hybrid schedule, working 2-3 days per week out of a Cherry Bekaert office. The Senior Collections Coordinator executes day‑to‑day receivables follow‑up and portfolio management, ensuring timely resolution of outstanding balances and accurate account documentation. The role supports the Collections Manager through advanced account work (e.g., complex reconciliations, dispute research, escalations within thresholds), prepares operational reporting, and partners with Billing, Client Service, Engagement Teams, and Finance to remove barriers to payment. As Senior Collections Coordinator, you will: Provides leadership to team including coaching, mentoring and professional development or oversight to a department. Responsible for providing performance feedback on a regular basis.

Requirements

• High School Diploma Required
• 3+ years of Collections and/or accounts receivable experience in a professional services or multi‑entity environment.
• 1+ years of leading or mentoring staff.

Nice To Haves

• Workday experience highly preferred.

Responsibilities

• Manage assigned AR portfolio: perform timely outreach, document contacts, and drive resolution for past‑due balances.
• Investigate and resolve discrepancies (payment misapplication, short‑pays, credits, write‑off requests) and coordinate corrections with Billing/Finance.
• Conduct complex account reconciliations; compile supporting documentation for client and internal review.
• Monitor and action portfolio KPIs (aging buckets, DSO drivers, promise‑to‑pay adherence); escalate exceptions per playbook thresholds.
• Prepare and maintain weekly collection status updates for team huddles and stakeholder reviews.
• Support month‑end cash forecasting and variance explanation for assigned accounts.
• Track and follow formal dispute/issue resolution workflow; partner with engagement leaders to obtain approvals and next steps.
• Generate client statements, dunning communications, and settlement proposals using approved templates.
• Maintain accurate, audit‑ready account notes and artifacts in collections systems and document repositories.
• Collaborate cross‑functionally to resolve root causes (billing set‑ups, PO requirements, tax/exemption issues, invoice formatting, portal submissions).
• Assist with onboarding and peer training on collections procedures, systems, and reporting standards.
• Recommend incremental process improvements to simplify workflows and improve cycle time and data quality.
• Uphold compliance with internal controls, audit requirements, and records retention policies.
• Perform other duties as assigned.

Benefits

• Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect
• The opportunity to innovate and do work that motivates and engages you
• A collaborative environment focused on enabling you to further your career growth and continuous professional development
• Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing
• Flexibility to do impactful work and the time to enjoy your life outside of work
• Opportunities to connect and learn from professionals from different backgrounds and with different cultures
• Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate’s work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED