Senior Collections Associate (B2B) - Cincinnati (Hybrid)

Worldpay

4d•Hybrid

About The Position

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Senior Collections Associate (Business to Business Collections B2B) to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team: As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. This role is hourly plus a monthly incentive plan! Hybrid in Cincinnati Office: Two Days Onsite/Three Days Remote

Requirements

High school diploma or GED required
Prior collections experience
Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner
Intermediate computer navigation and operation skills
Ability to work independently and in a team environment
Demonstrate effective people skills and sensitivities when dealing with others

Nice To Haves

Business-to-business (B2B) experience desired
Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred

Responsibilities

Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment
Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis
Resolve customer issues and complaints concerning billing/settlement
Submit regular reports on the status of unpaid accounts and any repayment progress
Support other accounting positions as the need arises
Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement
Update customer files to ensure data integrity
Ensure the processing of payments
Document all customer payments to the right reports
Other duties as assigned by the manager