Senior Collections Analyst

Stanley 1913 • Seattle, WA

21d • $85,000 - $105,000

About The Position

Join the Bearforce as a Senior Collections Analyst where you will play a key role in optimizing the company’s cash flow. In this role you will lead complex accounts, analyze aging reports, resolve billing discrepancies, strengthen customer relationships, and drive improvements in execution. You will work closely with Finance, Sales, Customer Service, and Logistics teams. This ensures accurate and timely transaction processing, effective reporting, and strong support for global central initiatives.

Requirements

• Bachelor’s degree or equivalent experience in finance or accounting preferable.
• 5+ years of collections, accounts receivable, credit, or financial operations experience; senior/advanced experience leading complex accounts preferred.
• Strong command of Excel (VLOOKUP/XLOOKUP, pivot tables, formulas) and ERP/AR systems (SAP, Oracle, NetSuite, or similar).
• Ability to analyze large data sets, identify trends, assess risk, and develop actionable insights.
• Outstanding written and verbal communication skills; comfortable negotiating and influencing both internal collaborators and external customers.
• Adept at investigating root causes, resolving disputes, and navigating complex billing scenarios.
• Strong cross-functional partner with the ability to work closely with Finance, Sales, and Customer Service teams.
• Lead multiple priorities with accuracy and urgency.
• Ability to build positive relationships while driving accountability for payments.
• Drive for continuous improvement, workflow optimization, and demonstrating systems to increase efficiency.

Nice To Haves

• Experience with collections or billing platforms; automation tools a plus.

Responsibilities

• Run a high-volume portfolio of accounts with a focus on reducing aging and improving DSO.
• Conduct detailed analysis of customer payment behaviors, trends, and root causes of delinquency; recommend corrective actions.
• Partner with internal teams to resolve billing issues, credit disputes, and account discrepancies.
• Daily sales order hold review, monitoring and release activities to ensure risk mitigation while supporting order flow for product shipment.
• Build and maintain accurate aging reports, forecasts, and collection metrics for leadership review.
• Lead strategic outreach to past-due customers, including negotiation of payment plans and settlement terms.
• Identify high-risk accounts and collaborate with Credit to assess exposure and escalate as needed.
• Lead initiatives to enhance collections processes by increasing efficiency, automating workflows, and optimizing customer communication.
• Build positive working relationships with internal and external customers.
• Support monthly, quarterly, and year-end close activities related to receivables.
• Contribute to team knowledge-sharing and guidelines.

Benefits

• Stanley is a total rewards company, which includes rewards beyond base salary.
• At Stanley, full-time employees are eligible for an annual bonus, based on company and individual results.
• In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior