Senior Cloud Technical Lead- Storage Engineer

SAS•Cary, NC

9d•Hybrid

About The Position

As a Senior Cloud Technical Lead- Cloud Storage Engineer you will: Serve as the subject matter expert for Isilon, NFS and SAN storage solutions, providing guidance and oversite from contract signature through ongoing operations for assigned hosted and remotely managed customers and SAS team members. Work directly with internal and external stakeholders, engaging and interfacing with key support teams, customers, and vendors to deliver excellent service using a customer first and continuous improvement mindset. Follow SAS IT Service Management best practices for incident, problem and change management to facilitate workflow proficiency, cost awareness displaying a keen sense of urgency around SLA adherence for your customers. Partner with technical team resources to implement / enhance operational requirements to improve system stability, monitoring awareness and decreases operational burden to promote a positive customer experience. Drive a SAS Cloud innovative approach when partnering to understand our client’s business and desired technical outcomes, looking for ways to implement proactive monitoring and avoid customer impact. Create and maintain service documentation, design documentation, proof of concept testing documents, runbooks, knowledge base articles, and wiki content. Review and approve change requests and standards documentation as provided by customer or cross-functional teams. Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Requirements

A minimum of 8+ years of experience in supporting storage solutions.
Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
Technology/Vendor Experience in: Isilon Storage Architecture, NFS, SAN, Dell Powerflex, Dell Data Domain, Dell Networker/Spectra Logic Tape solutions, VMWare/RHEL, Red Hat OpenShift
Demonstrated ability and willingness to collaborate with internal and external stakeholders and key business partners.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Nice To Haves

Knowledge of programming languages, operating systems, utilities, services, and editors for assigned area
Technical knowledge of the internal workings, diagnostic tools, and features of software systems
Aptitude for visualization of solutions for complex problems

Responsibilities

Serve as the subject matter expert for Isilon, NFS and SAN storage solutions, providing guidance and oversite from contract signature through ongoing operations for assigned hosted and remotely managed customers and SAS team members.
Work directly with internal and external stakeholders, engaging and interfacing with key support teams, customers, and vendors to deliver excellent service using a customer first and continuous improvement mindset.
Follow SAS IT Service Management best practices for incident, problem and change management to facilitate workflow proficiency, cost awareness displaying a keen sense of urgency around SLA adherence for your customers.
Partner with technical team resources to implement / enhance operational requirements to improve system stability, monitoring awareness and decreases operational burden to promote a positive customer experience.
Drive a SAS Cloud innovative approach when partnering to understand our client’s business and desired technical outcomes, looking for ways to implement proactive monitoring and avoid customer impact.
Create and maintain service documentation, design documentation, proof of concept testing documents, runbooks, knowledge base articles, and wiki content.
Review and approve change requests and standards documentation as provided by customer or cross-functional teams.
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Benefits

Comprehensive medical, prescription, dental and vision plans.
Medical plan options include: PPO with low annual deductible and copays.
HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
An industry-leading 401k plan.
Tuition Assistance Program and programs and resources to support your development
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees.

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