Senior Cloud Technical Lead

SAS•Cary HQ, NC

3d•Hybrid

About The Position

The SAS Cloud Operations team is looking for a Senior Cloud Technical Lead to provide technical leadership for our customer engagements running in our cloud. In our rapidly growing team, you will have exciting opportunities to collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments.

Requirements

8+ years of technical experience including:
3 years of experience in consulting, systems support, customer support, or training for enterprise class software.
3 years of experience with UNIX or Linux supporting enterprise class applications.
Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
Experience with containers, container-based applications, and/or container orchestration tools.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Nice To Haves

Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
Experience with Python, Ansible, or Kubernetes
Scripting experience (bash, powershell, etc)
Experience with SAS
Ability to travel up to 10% of the time.

Responsibilities

Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
Oversee and approve all changes for assigned customers.
Consult with customers as you learn their business and understand how SAS drives their business outcomes.
Deliver excellent customer service using a customer first and continuous improvement mindset.
Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.
Contribute to customer success through a close partnership with Cloud Service Delivery Managers.
Participate and share lessons learned through a Community of Practice with global CTL’s.
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Benefits

Comprehensive medical, prescription, dental and vision plans with a low annual deductible and copays.
Onsite Health Care Center (HQ) that’s free to employees and covered family members.
Onsite pharmacy (HQ) where a 30-day supply of any generic drug costs $5 or less. Not local? They ship for free.
An industry-leading 401k plan.
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees

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