Senior Cloud Engineer
About The Position
The Support Engineer SE is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platformâ¯â¯ A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and the platform The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone and email escalates issues quickly when deep specific skills or other capabilities are required ability to use knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations has excellent communication skills and is fluent in English writes excellent case documentation and is able to handle challenging and politicallysensitive customer situations
Requirements
- Effective polished interaction with customer to gather information quickly explain
- customer responsibilities in resolving issue communicate next steps and status
- and inspire confidence
- Handle challenging and politically sensitive customer situations including the
- appropriate use of all available resources communicate effectively with Support
- teams on complex issues
- Excellent spoken and written English communication skills
- Demonstrable troubleshooting skills
- Crossteam collaboration
- Logical and critical thinking
- Passion for technology and customer support
- At least 2 to 5 years of Technical Support experience including experience in a customer facing or customer technical support role
- Must have basic knowledge or hands on experience of Office 365 Administration
- Hands on experience in Exchange online Mail flow Troubleshooting
- Hands on experience related to Security and Compliance Retention Policies
- Outlook Client Troubleshooting
- Must have knowledge about Active Directory
- Office 365 Migration Experience
- Licensing in Office 365
- Basic knowledge about SharePoint Online Skype for Business and Teams will be of
- advantage
- Basic knowledge about Exchange 2010 2013 and 2016
- Knowledge about Server Roles
- Required to conduct knowledge transfer sessions
- Daily reviews for tickets
- This is a federal engagement and requires candidates to have valid US passport.
- Windows Server
- M365 Suites of Products
- SharePoint - Power Apps
- SharePoint Online
- SharePoint OnPremise
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
