Senior Clinical Operations Coordinator

University of North Texas System•Fort Worth, TX

55d•$55,000

About The Position

This purpose of this Quality Control Coordinator position is to develop and maintain quality control, compliance and quality assurance programs for HSC Correctional Medicine's Comprehensive Medical Services contracts with the Federal Bureau of Prisons. Quality Control Coordinator position will be located within the University of North Texas Health Science Center's (HSC) Correctional Medicine Department (CMD). This position will report to the CMD Associate Vice President with collaboration with Executive Director of Clinical Operations, Director of Business Operations, Manager of Financial Operations and CMD Medical Director The principle responsibilities of the Quality Control Coordinator include, but is not be limited to, developing tracking reports, collecting data, analyzing performance outcomes and recommending process improvement tasks in order to meet or exceed contract performance goals and objectives. This position collaborates with administrative, business, financial and clinical operation areas to implement and sustain effective quality control systems, contract reporting metrics and identify process improvement opportunities to ensures contract compliance across all operational areas. The incumbent will also focus on adherence to contract performance standards and compliance with HSC and Department policies and procedures as well as federal and state regulations. This position supports Correctional Medicine's approved Strategic Plan, which includes developing and implementing a system to monitor the Quality Control Plans for each Federal Medical Center to ensure compliance with department goals, objectives and contract performance requirements.

Requirements

High school diploma or GED and eight (8) years of related experience in a hospital and/or ambulatory care setting. Requires graduation from an accredited Medical Assistant program.
Ability to coordinate and monitor clinical scheduling, operations, and outcomes and performance on health care contracts
Ability to communicate verbally and in writing in a health care setting
Knowledge of clinical scheduling software, electronic medical record systems and Microsoft Office applications
Excellent written, verbal and interpersonal communication skills
Ability to prioritize and meet deadlines
Ability to provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Respond to Clinical Operations Team member questions, concerns and oversee team work assignments for quality and policy compliance
Conduct team meetings
Provide quality customer service, including interacting with contract providers, responding to inquiries from BOP staff and effectively handling clinical operation issues and concerns
Must have valid driver's license, appropriate automobile insurances and may be required to successfully pass all BOP Security
Clearance requirements and maintain such security clearance throughout employment
Must adhere to all BOP security requirements and confidentiality requirement regarding release of proprietary information related to contract proposals, business, and financial operations

Nice To Haves

Bachelor's degree in quality assurance, Quality Control, or Business Administration.
At least three (3) years of demonstrated experience in a quality related role, or equivalent combination of education and experience.
Experience in correctional medicine and federal contracting with an understanding of business, financial and clinical operations.
Proficiency in data collection, analysis and reporting using electronic software application, such as MS Excel, Tableau, Qualtrics or similar software applications.
Familiarity with electronic health record systems, to include NextGen, EPIC or other recognized commercial electronic health record systems.

Responsibilities

Develop and maintain quality control, compliance and quality assurance programs for HSC's Comprehensive Medical Services contracts.
Duties include developing and implementing Quality Control Plans to include quality control protocols, policies and procedures to monitor and report contract performance across business, finance, clinical and administrative operations.
Conduct regular quality and contract performance reviews of operational processes and outcomes to ensure compliance with contract requirements and applicable regulatory standards.
Review clinical, business, financial, and administrative records for accuracy and adherence with contract performance metrics.
Create and maintain quality and performance tracking systems to ensure compliance with contract terms and conditions as well as related contract deliverables. Develop and present detailed reports on compliance metrics, trends, and areas of concern to CMD Management.
Implement process improvement initiatives to identify contract performance inefficiencies and risks within operational workflows and recommend corrective action plan.
Perform operations surveys with internal and external stakeholders to solicit suggestions and recommendations to enhance customer satisfaction, contract compliance and performance outcomes.
Develop, prepare and maintain analytical reports detailing quality control and contract performance outcomes to brief HSC Executive Staff, FMC Executive Staff, Legal, Internal Audit and Compliance Teams.
Act as the primary point of contact for quality control and quality assurance initiatives with the BOP, CMD Management, and HSC Departments. Facilitate communication between clinical, business, financial administrative teams to address and resolve operational issues.
Develop and implement training programs to ensure CMD Staff meet quality and performance standards required by our contracts.
Work in collaboration with clinical, business, finance and administrative teams to provide support for Audit, Legal, Information Technology and Compliance Teams on reviews of contract performance.
Provide operational support for the CMD Management and Staff and all other duties as assigned to support the missions and goals of HSC and CMD. Provide back-up coverage for CMD staff, as requested, when a vacancy occurs, backlog of workload exists, or special projects warrant reassignment of duties.