Senior Clinical Manager

Croí Health • Norwell, MA

10h • $130,000 - $135,000 • Onsite

About The Position

Croí Health is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth. Consistently earning five-star CMS ratings, we lead with innovation, quality, and heart.
Join us and make a difference every day—because here, caring is more than what we do, it’s who we are.
Croi Health is seeking an experienced, strategic, and mission-driven Clinical Senior Manager – Hospice to join our leadership team during an exciting period of growth and operational transformation. This position is based out of our office, located in Norwell, MA.
This is not just a clinical leadership role — it is a key position in shaping the future of our hospice program. You will partner closely with operations, business development, and medical leadership to ensure exceptional patient care while supporting sustainable growth toward a 300 average daily census.
If you thrive at the intersection of clinical excellence, operational discipline, and team leadership, this role offers the opportunity to make a lasting impact.

Requirements

• Active RN license (BSN required, MSN preferred)
• 5+ years hospice clinical experience
• 3+ years leadership experience
• Strong Medicare hospice regulatory knowledge

Nice To Haves

• CHPN certification
• Experience in high-growth hospice organization
• Comfort with data, KPIs, and financial performance metrics

Responsibilities

• Ensure regulatory compliance and survey readiness
• Maintain 5-Star patient and family satisfaction performance
• Improve symptom management and reduce avoidable hospitalizations
• Lead interdisciplinary collaboration
• Partner with intake and business development to improve referral conversion
• Remove barriers to timely admissions (24–48 hour target)
• Support census growth strategy toward 300 ADC
• Supervise hospice clinical leaders and/or senior clinicians
• Drive accountability and performance metrics
• Maintain ≥95% staff retention
• Mentor emerging leaders and build succession strength
• Manage labor productivity and cost of care
• Understand and improve hospice margin drivers
• Partner with Director to ensure operational efficiency

Benefits

• 5-Star quality focus
• Growth-oriented leadership culture
• Mission-driven organization serving our community
• Executive alignment around transparency and collaboration
• Opportunity to shape the next phase of hospice expansion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager